Support » Fixing WordPress » Help me pleas GoDaddy will suspend my domain

  • I’m screwed & completely at lost 🙁

    I’m running a wordpress 3.0.3 based blog hosted by GoDaddy server (normal account) since mid June,2010. Occasionally the server went down but it was alright with me.

    Just yesterday, I received emails from GoDaddy Network Violations dept. about an issue related to my hosting account stating that if its not resolved within 72 hrs, my account will be suspended, the issue is:

    Improper directory structure: GoDaddy limits the files number to 1024 in any of the wp-content/uploads directories. WordPress organizes my blog directories on monthly & yearly basis & all the created directories contains more than 1024 files as follows:

    #Files: Location Year/Month
    1440 ./html/wp-content/uploads/2010/06
    1777 ./html/wp-content/uploads/2010/07
    2372 ./html/wp-content/uploads/2010/08
    2474 ./html/wp-content/uploads/2010/09
    3227 ./html/wp-content/uploads/2010/10
    3044 ./html/wp-content/uploads/2010/11
    3074 ./html/wp-content/uploads/2010/12

    I was able to look in the directories & see that wordpress automatically creates 3 versions of every uploaded image (thumbnail/medium/large) so there are 3 times as many images as we actually have, some images are duplicated. I’m using “Windows Live Writer” for posting instead of WP editor.

    Now GoDaddy suggest either I go for Virtual dedicated server or reduce the number of files in each directory to be less or equal to 1024. The problem is that I don’t know which of the images on these directories are actually attached/used by the related posts.

    If only there’s I could delete all the un-necessary images.

    NOTE: I have deleted all the un-attached images from WP media gallery & I found a plugin that lets you organize images folders further into years, months, & days so that will solve the problem going forward.

    Please experts help me on this critical issue, am expecting sponsors during this week & this problem will smash my chances & wash away all my past efforts.

    Sorry for the long post 🙁

Viewing 15 replies - 1 through 15 (of 27 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Lead Plugin Wrangler

    Please don’t bump your posts.

    Improper directory structure: GoDaddy limits the files number to 1024 in any of the wp-content/uploads directories.

    Seriously? That’s kind of insane of them.

    Okay for starters, YES WordPress makes three versions of your images. This is normal and expected. If you made 1 post a day, with 1 image per post, for a month, you’d have 90 images.

    How many images per post are you uploading?

    Go to http://yourdomain.com/wp-admin/upload.php?detached=1 and you can see ALL your unattached files. Deleting them does not, IIRC, delete the thumbnails etc, so you may need to go back in manually for that.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Lead Plugin Wrangler

    I do have to wonder about how you got so many images… I mean, you’ve uploaded 761 images for November alone. Are you photoblogging or putting in a lot of screenshots per post?

    I wonder if part of the problem is Windows Live Writer but … Since you’ve solved this, I’ll mark it resolved and just ponder a lot 🙂

    Ipstenu,

    I’m still at complete loss on how to get this problem solved, its just a normal blog with average amount of pictures but there after I checked on the directories I found many of the uploaded images were duplicated, some even had 3-4 copies. What I need is figure how to delete the images that are not attached to the posts to reduce the files number to close to 1024 for every month.

    But like I said am totally clueless on how to get this done 🙁

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Lead Plugin Wrangler

    Sorry, I read this and … Right… BRAIN FART!

    NOTE: I have deleted all the un-attached images from WP media gallery & I found a plugin that lets you organize images folders further into years, months, & days so that will solve the problem going forward.

    Go to http://yourdomain.com/wp-admin/upload.php?detached=1 and you can see ALL your unattached files.

    BEFORE you delete them from inside the media tool,make a note of where they were (2010/11/foobar.jpg etc). Then delete them in the media tool, and FTP (or however you can manage files on GoDaddy Shared) and delete any files name foobar-<whatever>.jpg that might be left over.

    If you’ve done this and still have a metric tone of images… Then we should probably sort out WHY you have so many images 🙂

    Of this:

    I found many of the uploaded images were duplicated, some even had 3-4 copies

    This will always happen. That’s just how WordPress works.

    Still, you should kinda have an idea of how many images you’re uploading per post, right?

    Still, you should kinda have an idea of how many images you’re uploading per post, right?

    True Ipstenu, but I’m upset because Godaddy was very vague in this regard, I haven’t read anything about this 1024 files limit until today 🙁 plus my previous hosting had absolutely no problem with number of files so I assumed Godaddy were the same, not really 🙁

    Also, you can see that the problem started since June, I mean why GoDaddy waited 6 months to tell me now & give me 48 hours dead line to fix it!

    The plugin that I have found can help to prevent this problem to re-occur but won’t do any help for the the past months 🙁

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Lead Plugin Wrangler

    Oh I am in no way defending GoDaddy!

    I can think of some manual ways to do it (like making subfolders in the months, moving some of the images, and then manually editing those images’ locations in the database) but … it’s a royal pain in the ass :/

    Ipstenu,

    Do you mean creating subfolders in the months & then transferring the files exceeding 1024 & manually editing those images’ locations in the database one by one ?

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Lead Plugin Wrangler

    Unless you have a naming schema that would allow you to to a bulk search/replace in the database… Yeah :/

    Brute force, I’m afraid.

    Do you think Godaddy can help me relocate the files without damaging the posts ?

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Lead Plugin Wrangler

    Can yes, will probably not. You can ask ’em though.

    Ipstenu, is there anyway I can identify the images that are not used by the wordpress posts so I can delete them from the directories?

    Go Daddy

    (@gdhosting)

    Go Daddy Support

    bananq8,

    Please rest assured your account WILL NOT be suspended.

    Our reason for reaching out is to advise you on the best way to keep your site performing properly. While exceeding the 1,024 limit will have a negative impact on the performance of your site, it will not result in your plan being suspended. We apologize if this wasn’t properly stated in the communication we sent out to you and we will be reviewing it.

    Additionally, a representative from our hosting team will be calling you to discuss the matter and to suggest solutions to the issue.

    ^Salem

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Lead Plugin Wrangler

    There’s no way to see if attached images are or aren’t being used in a post, which … Makes sense, really, since they don’t have to be IN the post to be used (I.e. Featured images)

    GoDaddy
    Member

    Thanks for your reply & reassurance but I’m afraid GoDaddy has made it very clear thru their emails & phone call today, a staff from Network violations called me today to tell me that the files must be reduced to less than 1024 otherwise Godaddy will do that on their own without even referring to my consent, they extended the probation till 11/01/2011, thats 10 days from now. So, am at complete loss right now, so confused on what to do, I told him on the phone “why waiting more than 6 months to tell me now?m the prolem could have been prevent so readily when it started, a single pluging that create weekly directories instead of the default monthly ones”, but he said he has nothing to say & there’s nothing he could do to help resolve te problem & that I must fix the problem on my own otherwise proper action will be taken.

    I felt really down & upset, today I upgraded my GoDaddy domain with over $150, but the upgrading does nothing to the files number limitations (1024), I’m really feeling stressed, don’t know what to do really,

Viewing 15 replies - 1 through 15 (of 27 total)
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