Title: Help! Locked Out!
Last modified: August 30, 2016

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# Help! Locked Out!

 *  [njwebwiz](https://wordpress.org/support/users/njwebwiz/)
 * (@njwebwiz)
 * [10 years, 12 months ago](https://wordpress.org/support/topic/help-locked-out-1/)
 * I installed and configured WP Google Authenticator this morning. Unfortunately,
   it doesn’t seem to work and I’m locked out of the admin account. I have two admin
   logins, and neither work with Google Authenticator. I tried the recovery code
   but that didn’t work either.
 * I have FTP access but can’t get in via the admin panel. What can I do?
 * [https://wordpress.org/plugins/wp-google-authenticator/](https://wordpress.org/plugins/wp-google-authenticator/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Tesign](https://wordpress.org/support/users/tesign/)
 * (@tesign)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/help-locked-out-1/#post-6335272)
 * Hi there
 * I am having the same issue! Keeps telling me the authentication code has expired!?
 *  [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * (@peopleinside)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/help-locked-out-1/#post-6335281)
 * Hi, if you have this kind of issue maybe you need rename the folder of wp-google-
   authenticator in the WordPress plug in folder – this will deactivate the plug
   in and you should be able to log in.
 * After log in you can rename again to original name the folder of wp-google-authenticator
 * Now in wp-google-authenticator settings you can set Authorized Clock Desynchronization
   Must be in min (±). Avoid invalid one-time passwords issues. Please read the 
   contextual help for more info.
 * You can try to put a value like 3 (3 minutes) and check if now login works

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Help! Locked Out!’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-google-authenticator_889bf3.svg)
 * [Authenticator for WordPress](https://wordpress.org/plugins/wp-google-authenticator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-google-authenticator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-google-authenticator/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-google-authenticator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-google-authenticator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-google-authenticator/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [peopleinside](https://wordpress.org/support/users/peopleinside/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/help-locked-out-1/#post-6335281)
 * Status: not resolved