Title: Help! Jetpack won’t install!
Last modified: December 1, 2016

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# Help! Jetpack won’t install!

 *  [annikaspalding](https://wordpress.org/support/users/annikaspalding/)
 * (@annikaspalding)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/help-jetpack-wont-install/)
 * Hello,
 * I recently updated my WordPress and seem to have lost the Jetpack plug-in in 
   the process!
    I’ve tried searching for it again and installing it via the dashboard,
   but the installation fails. I’ve tried downloading the .zip file and uploading
   it through the dashboard, it doesn’t work. I’ve tried uploading it via using 
   ftp and this fails too.
 * I have noticed that the Jetpack files are on my server, but it doesn’t show this
   on the WordPress dashboard.
 * I don’t know what else to do, I am not the most tech-savvy person in the world.
   I have been liaising with my webhost regarding this issue but now I am beginning
   to think they are not the best people to help me with this.
 * Can anyone help?

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [9 years, 8 months ago](https://wordpress.org/support/topic/help-jetpack-wont-install/#post-8506466)
 * Could you try to log in to your site via FTP or CPanel, and delete the existing
   Jetpack plugin folder?
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * Once you’ve done so, you can reinstall the plugin manually as explained here:
   
   [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find Jetpack’s zip file here:
    [https://downloads.wordpress.org/plugin/jetpack.4.4.1.zip](https://downloads.wordpress.org/plugin/jetpack.4.4.1.zip)
 * Let me know how it goes.

Viewing 1 replies (of 1 total)

The topic ‘Help! Jetpack won’t install!’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/help-jetpack-wont-install/#post-8506466)
 * Status: not resolved