Title: Help! Jetpack failed to activate
Last modified: January 7, 2017

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# Help! Jetpack failed to activate

 *  [EndAllDisease1](https://wordpress.org/support/users/endalldisease1/)
 * (@endalldisease1)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/help-jetpack-failed-to-activate/)
 * Hey guys!
    I just installed and connected jetpack to my wordpress acount. However,
   I clicked to activate ‘protect’, and it came up with the following error.
 * > Protect failed to activate. SyntaxError: JSON.parse: unexpected non-whitespace
   > character after JSON data at line 1 column 75 of the JSON data
 * Please let me know what I must do to fix this!
    Thanks, -Mark

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [9 years, 7 months ago](https://wordpress.org/support/topic/help-jetpack-failed-to-activate/#post-8642155)
 * Could you let me know what other plugins are currently active on your site?
 * Could you also try the following:
    1.  Open the dashboard page.
    2.  [Open your browser console](https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis)
    3.  Click on the Network tab
    4.  Refresh the page.
    5.  Try to activate a module.
    6.  If you see any lines in red inside the browser console, click on them. A new
        panel should appear on the right.
    7.  Click on the “Response” tab in that new panel.
    8.  Copy the message displayed there.
    9.  Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab
        of the browser console.
    11. Copy any errors displayed there, and paste them here.
 * Thanks!
 *  Thread Starter [EndAllDisease1](https://wordpress.org/support/users/endalldisease1/)
 * (@endalldisease1)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/help-jetpack-failed-to-activate/#post-8644192)
 * Hey thanks for your reply.
    I just upgraded my theme and am 90% sure that the
   issue resolved itself.
 * Please leave this thread open, and if I don’t reply to it within 5 days, it means
   it’s fixed and you can go ahead and close the thread.
 * Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Help! Jetpack failed to activate’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [EndAllDisease1](https://wordpress.org/support/users/endalldisease1/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/help-jetpack-failed-to-activate/#post-8644192)
 * Status: not resolved