Title: Issues with Network Solutions wordpress hosting Last modified: August 31, 2016 --- # Issues with Network Solutions wordpress hosting * [MrMuffin](https://wordpress.org/support/users/mrmuffin/) * (@mrmuffin) * [10 years, 3 months ago](https://wordpress.org/support/topic/help-issues-with-network-solutions-wordpress-hosting/) * I signed up for a Network Solutions wordpress hosting package on Wednesday and have not been able to login to wordpress as yet. I am in a circle of pain right now thanks to Network Solutions. * I have tried calling NetSol direct and opening tickets. They keep saying that I should speak to WordPress. Basically with the NetSol package I have no way to access or edit my wordpress database and fix the password error. Each time I try and login to WP it says the password is incorrect with the user name. I do the ‘forgotten password’ link and I’ve tried both the User Name and my registered email but I get no emails for either to reset the password. * I asked NetSol to purge the database and reinstall WP so I could start over but they won’t stating that I need to speak to WordPress and it has nothing to do with them. I went on WordPress.com to try and reset the wordpress account but I don’t have any of the activation codes needed because as part of the NetSol purchasing workflow I never got any activation codes or links direct from wordpress. * I am completely stumped. Can anyone offer advice? Thank you very much. Viewing 6 replies - 1 through 6 (of 6 total) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [10 years, 3 months ago](https://wordpress.org/support/topic/help-issues-with-network-solutions-wordpress-hosting/#post-6975372) * > I went on WordPress.com to try and reset the wordpress account * You’re posting in the wordpress.ORG forum and need to ask in the wordpress.COM forum: [http://en.forums.wordpress.com/forum/support](http://en.forums.wordpress.com/forum/support) * This link explains the differences: [http://en.support.wordpress.com/com-vs-org/](http://en.support.wordpress.com/com-vs-org/) 🙂 * Thread Starter [MrMuffin](https://wordpress.org/support/users/mrmuffin/) * (@mrmuffin) * [10 years, 3 months ago](https://wordpress.org/support/topic/help-issues-with-network-solutions-wordpress-hosting/#post-6975427) * Hi Tara, thanks for your help but I tried to see whether the Network Solutions package came with .org or .com wordpress… I went to .com and tried to logon and see whether or not my account had been registered and there was no track of it. That’s why I put up this message on the .org site. Can you confirm which one Network Solutions would have included in their hosting package? It’s so frustrating as I have no access in any case. * [Jan Reilink](https://wordpress.org/support/users/janr/) * (@janr) * [10 years, 3 months ago](https://wordpress.org/support/topic/help-issues-with-network-solutions-wordpress-hosting/#post-6975429) * Hi MrMuffin, * I browsed through the NetSol WordPress hosting [details](http://www.networksolutions.com/web-hosting/wordpress/index.jsp), and unfortunately I see no way of helping you. For instance, there is no FTP available, thus you cannot edit `wp-config.php` or your theme’s `functions.php` to reset the WordPress password to something default. * All you can do is trying to reset your WordPress website’s password, contacting Network Solutions, or transfer your website away… * Thread Starter [MrMuffin](https://wordpress.org/support/users/mrmuffin/) * (@mrmuffin) * [10 years, 3 months ago](https://wordpress.org/support/topic/help-issues-with-network-solutions-wordpress-hosting/#post-6975446) * Thanks so much Tara and Jan Reilink. * Unfortunately NetSol is very unwilling to help and keeps referring us to WordPress and says it’s their fault. I asked NetSol to purge the WordPress database and start us off fresh but they won’t do that either. Like I said before, we’re stuck in a circle of pain. We’re just going to have to cancel the service I suppose and get hosting elsewhere. * Thread Starter [MrMuffin](https://wordpress.org/support/users/mrmuffin/) * (@mrmuffin) * [10 years, 3 months ago](https://wordpress.org/support/topic/help-issues-with-network-solutions-wordpress-hosting/#post-6975447) * How easy is it to get a URL transferred away from Network Solutions? We bought the URL in December with them. Can you recommend a hosting provider that is easy to work with for a simple wordpress site? * [Mark Ratledge](https://wordpress.org/support/users/songdogtech/) * (@songdogtech) * [10 years, 3 months ago](https://wordpress.org/support/topic/help-issues-with-network-solutions-wordpress-hosting/#post-6975449) * NetSol is well known to be an abysmal host. See [Recommended WordPress Web Hosting](http://wordpress.org/hosting/) * And [Moving WordPress « WordPress Codex.](http://codex.wordpress.org/Moving_WordPress) If you don’t have database access at NetSol and don’t want to start over with an install and save your content, use [Adminer « WordPress Plugins](http://wordpress.org/plugins/adminer/) to export your database. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Issues with Network Solutions wordpress hosting’ is closed to new replies. ## Tags * [Install](https://wordpress.org/support/topic-tag/install/) * [netsol](https://wordpress.org/support/topic-tag/netsol/) * [problem](https://wordpress.org/support/topic-tag/problem/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 6 replies * 4 participants * Last reply from: [Mark Ratledge](https://wordpress.org/support/users/songdogtech/) * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/help-issues-with-network-solutions-wordpress-hosting/#post-6975449) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics