Support » Fixing WordPress » Help – inexperienced user

  • Resolved Angie Lauer

    (@laueras)


    Help!! Yesterday I logged into the admin site of our VFW website like I have for the last 2 years to apply updates to our calendar of events. There were two add-on updates notated, so I went to that screen to see what they were. I was kicked out of the site and now I can’t get back in. The message says ” There has been a critical error on your website.” The screen first said to check the email associated with the site.

    Unfortunately, I did not set up this site. I’m just an admin. The email address that they had listed post9662@gmail.com is no longer valid. Anyone offer any insight as to how I can get into the admin site again??

    We’ve been through several admins since the site was first set up, so I have no clue who originally established the WordPress site. I’ll take any advice I can get….

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    With respect to the email address, use PHPMYADMIN. Go the the wp_users table, find that user, and change its email address.

    Thanks Steve. The problem I have is that I have no idea who the host is as I did not set up the site to begin with. And the email tied to the site is defunct. Is there some way to find the host of a website that is down?

    lisa

    (@contentiskey)

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Team Volunteer

    Agreed. Your name servers are at freehostia.com, and your IP address points to a block owned by Liquidnet.

    Sweet!!! Thank you both very much!!

    Found one of the veterans that helped set us up on freehostia. got all of the logon information from him and found a bug in one of the upgrades causing the problem. This is resolved. Thanks both for your assistance!!!!

Viewing 6 replies - 1 through 6 (of 6 total)
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