Support » Fixing WordPress » I can't see / access my site

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  • Hello – unfortunately 1&1 – although it wasn’t related to the hosting as others could see the site.

    My ISP has reset my static IP which as worked.

    Spoke too soon. I still cannot access my dashboard area and now I can’t see my site again. WTF?

    Who is your site hosted with?

    Mine is also with 1&1 and only started this morning.

    What your experiencing is the same as me then. You have a fresh IP, I have a dynamic one so just reboot the router, and you can get to the site, as soon as you try to login it won’t access anymore. I reboot the router and pick a fresh IP and it works again until I try to login.

    The strange think is, once I have a fresh IP on the router I can access from any device in the house, once I can’t access on 1 device it stops the rest.

    I have a feeling it’s something to do with 1&1 then, the IP must be getting blocked.

    Yes! This is exactly the same issue that I’m having!

    I’ve put 2 support tickets into 1&1 and they’ve not replied.

    Have you heard anything?

    I’ve just rang 1&1 and they do believe they have a problem, but not sure what it is and are looking in to it.

    At least I now know it’s not my fault and I haven’t done anything to the site.

    Who’s your ISP? I’m with BT.

    The guy I spoke to wanted to know my ISP and also my IP address to check on it as they’re not sure if it’s just one ISP getting blocked or others.

    I’m with O2. And there’s also a SKY connection to the house as well (also not working)

    I was panicking it was something I had done too – relieved its not!

    Keep me up to date with how you get on 🙂

    Let’s do some homework. 🙂

    Open your Mac’s ‘Terminal’.



    hit Enter.

    Copy and paste the results. You may do not paste a few hops in the very beginning if you are concerned about your privacy. 🙂

    May I also suggest that you try resetting your cable modem or router? I’ve known of similar cases where this has been the problem.

    @vikkineal: I can access your site just fine using Virgin Net

    Already reset the router. Emptied cache. Cleared cookies. Switched everything off and on again. Its exactly the same issue that @punky73 is experiencing.

    Not sure what this trace route thing is but here are the results – not sure what hops to edit

    traceroute to (, 64 hops max, 52 byte packets
    1 o2wirelessbox (IP here) 91.900 ms 96.747 ms 99.970 ms
    2 * * *
    3 * * *
    4 ( 22.605 ms 22.380 ms 21.390 ms
    5 * * *
    6 ( 22.776 ms 22.971 ms 22.054 ms
    7 ( 37.261 ms 36.998 ms 36.695 ms
    8 ( 35.841 ms ( 36.998 ms ( 36.146 ms
    9 ( 37.476 ms 37.088 ms 37.484 ms
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * *

    It’s still going on in the background


    My last hop and your last hope ( just kidding, sorry, can’t resist the pun)

    14 ( 122.836 ms 115.414 ms 116.700 ms

    On the serious note it’s identical to your last hop.

    Are you still seeing

    the server cannot be found’


    Yep – the error message is

    Safari cannot open the page because the server where the page is located isn’t responding

    What do the hops mean?

    Traceroute is a utility that records the route between your computer and your server. It also displays the amount of time each hop takes. If you cannot reach your site, a traceroute will help us determine the issue.

    We both reached

    It’s the last domain name pointer.

    The next is only your host. They could mess up with their firewall, IMHO

    Ok – so it’s nothing I’ve done / my ISP have done.
    Cool – thanks so much for your help 🙂

    What do the hops mean?

    They’re the connection between one server and another. Each line in a trace route is one hop. Since both trace routes failed once the “signal” was inside the 1 & 1 network, it would seem that 1&1 are having their own problems.

Viewing 15 replies - 16 through 30 (of 50 total)
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