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[closed] I can't see / access my site (51 posts)

  1. esmi
    Forum Moderator
    Posted 2 years ago #

    What do the hops mean?

    They're the connection between one server and another. Each line in a trace route is one hop. Since both trace routes failed once the "signal" was inside the 1 & 1 network, it would seem that 1&1 are having their own problems.

  2. vikkineal
    Member
    Posted 2 years ago #

    PHEW!

  3. bottleneck
    Member
    Posted 2 years ago #

    @esmi

    I believe that I missed something because I don't see any timeout on my traceroute.

    Since both trace routes failed once

    Could you please elaborate your statement?

    Thank you.

  4. bottleneck
    Member
    Posted 2 years ago #

    Okay, I gotta run soon, can't wait for esmi

    @vikkineal

    run this from the terminal

    ping 82.165.22.127

    Let me know.

  5. vikkineal
    Member
    Posted 2 years ago #

    it's doing the following (and still carrying on)

    PING 82.165.22.127 (82.165.22.127): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    Request timeout for icmp_seq 4
    Request timeout for icmp_seq 5
    Request timeout for icmp_seq 6
    Request timeout for icmp_seq 7
    Request timeout for icmp_seq 8
    Request timeout for icmp_seq 9
    Request timeout for icmp_seq 10
    Request timeout for icmp_seq 11
    Request timeout for icmp_seq 12
    Request timeout for icmp_seq 13
    Request timeout for icmp_seq 14
    Request timeout for icmp_seq 15
    Request timeout for icmp_seq 16
    Request timeout for icmp_seq 17

  6. bottleneck
    Member
    Posted 2 years ago #

    Thanks.

    Considering the previous traceroute and this test,
    99% is that your IP range got fire-walled by your host.

    My ping reads:

    64 bytes from 82.165.22.127: icmp_req=1 ttl=54 time=118 ms
    64 bytes from 82.165.22.127: icmp_req=2 ttl=54 time=115 ms
    64 bytes from 82.165.22.127: icmp_req=3 ttl=54 time=115 ms
    64 bytes from 82.165.22.127: icmp_req=4 ttl=54 time=115 ms
    64 bytes from 82.165.22.127: icmp_req=5 ttl=54 time=116 ms
    64 bytes from 82.165.22.127: icmp_req=6 ttl=54 time=115 ms
    64 bytes from 82.165.22.127: icmp_req=7 ttl=54 time=116 ms
    64 bytes from 82.165.22.127: icmp_req=8 ttl=54 time=116 ms
    64 bytes from 82.165.22.127: icmp_req=9 ttl=54 time=116 ms

    and in the end

    --- 82.165.22.127 ping statistics ---
    26 packets transmitted, 26 received, 0% packet loss, time 25035ms
  7. desiredfx
    Member
    Posted 2 years ago #

    ipconfig /flushdns

    chk site out will need to repeat this until they get the issue resolved.

  8. vikkineal
    Member
    Posted 2 years ago #

    I'm just going to send them a link to this thread! Thanks :)

  9. Punky73
    Member
    Posted 2 years ago #

    Still no reply from 1&1.

    I've sent them two tracert logs, one when I can get to the site and one when I can't. The last few are identical to yours and stops at the same server.

  10. bottleneck
    Member
    Posted 2 years ago #

    traceroute uses UDP by default and TCP if you ask for it.

    Try to run

    traceroute -T www.warringtonstophs2.co.uk

    as root.

    When I run it with -T, I get another hop in the end

    `customerhosting.co.uk (82.165.22.127)

    Let us know.

  11. bottleneck
    Member
    Posted 2 years ago #

    tracert?

    You are on Windows, traceroute won't work for you.
    Windows tracert doesn't allow you to use TCP,

  12. esmi
    Forum Moderator
    Posted 2 years ago #

    Could you please elaborate your statement?

    Sorry - I got called away. I assumed from one of your earlier posts that your trace route was the same as vikkineal's - hence my response.

    We have seen a marked increase in these kinds of issues in the support forums over the past 2 days or so. We do know that some hosts like Netfirms and iPage have been hit with major attacks that have impaired their network connectivity. I've also seen a significant number of posts where access via a specific IP seems to have been blocked by the hosting company. Whether this is all connected and whether it has a bearing on your problems, I couldn't say for sure. However, I wouldn't be surprised if a lot of hosts aren't struggling with attack issues atm.

  13. vikkineal
    Member
    Posted 2 years ago #

    @esmi - would you recommend moving away from 1&1 then?

  14. bottleneck
    Member
    Posted 2 years ago #

    Thanks, esmi.

    I got it, no prob.

  15. esmi
    Forum Moderator
    Posted 2 years ago #

    would you recommend moving away from 1&1 then?

    From a purely personal pov, they're not my favourite hosts. I think their support can be a bit lacking at times but that could just be the luck of the draw. But I would certainly hope that the current issues are purely temporary and may be resolved in a couple of days.

    If you do want to look for another host, there are some hosts listed here. What I can say about Dreamhost is that one of their support people is on here almost every day.

  16. vikkineal
    Member
    Posted 2 years ago #

    Ok thanks for the info. I'll see what 1&1 have to say for themselves and then take it from there. Hopefully.

  17. bottleneck
    Member
    Posted 2 years ago #

    At the end of the day this article and instructions look solid

    Global WordPress Brute Force Flood

    WordPress Login - Brute Force Attack

  18. Punky73
    Member
    Posted 2 years ago #

    Reply from 1&1:

    We sincerely apologize for the inconvenience that this technical glitch has brought you. This is a bug on the system that is already known and reported to our developers.

    At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution.

    Once we have the fix, it will be implemented to all affected customers. To ensure that your case will be taken cared of, I will be adding the details of your case to the list of affected customers.

    We understand that you might be anxious to have this resolved as soon as possible so thank you so much for your patience while we work on the resolution.

    However I can get in this morning.

  19. vikkineal
    Member
    Posted 2 years ago #

    I can view my site / admin area via another connections - still not my static IP

  20. jadeadele
    Member
    Posted 2 years ago #

    any news on this? the same thing is happening to me but I'm hosting with hostgator. Thank you.

  21. WPyogi
    Forum Moderator
    Posted 2 years ago #

    @jadeadele - you'll need to start a new thread if you need help. You can do so here:

    http://wordpress.org/support/forum/how-to-and-troubleshooting#postform

    Please include a link to your site.

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