Support » Fixing WordPress » I can't see / access my site

Viewing 15 replies - 16 through 30 (of 50 total)
  • vikkineal

    (@vikkineal)

    Hello – unfortunately 1&1 – although it wasn’t related to the hosting as others could see the site.

    My ISP has reset my static IP which as worked.

    vikkineal

    (@vikkineal)

    Spoke too soon. I still cannot access my dashboard area and now I can’t see my site again. WTF?

    vikkineal

    (@vikkineal)

    Who is your site hosted with?

    Punky73

    (@punky73)

    Mine is also with 1&1 and only started this morning.

    What your experiencing is the same as me then. You have a fresh IP, I have a dynamic one so just reboot the router, and you can get to the site, as soon as you try to login it won’t access anymore. I reboot the router and pick a fresh IP and it works again until I try to login.

    The strange think is, once I have a fresh IP on the router I can access from any device in the house, once I can’t access on 1 device it stops the rest.

    I have a feeling it’s something to do with 1&1 then, the IP must be getting blocked.

    vikkineal

    (@vikkineal)

    Yes! This is exactly the same issue that I’m having!

    I’ve put 2 support tickets into 1&1 and they’ve not replied.

    Have you heard anything?

    Punky73

    (@punky73)

    I’ve just rang 1&1 and they do believe they have a problem, but not sure what it is and are looking in to it.

    At least I now know it’s not my fault and I haven’t done anything to the site.

    Who’s your ISP? I’m with BT.

    The guy I spoke to wanted to know my ISP and also my IP address to check on it as they’re not sure if it’s just one ISP getting blocked or others.

    vikkineal

    (@vikkineal)

    I’m with O2. And there’s also a SKY connection to the house as well (also not working)

    I was panicking it was something I had done too – relieved its not!

    Keep me up to date with how you get on 🙂

    bottleneck

    (@bottleneck)

    Let’s do some homework. 🙂

    Open your Mac’s ‘Terminal’.

    Type

    traceroute www.welookwelike.com

    hit Enter.

    Copy and paste the results. You may do not paste a few hops in the very beginning if you are concerned about your privacy. 🙂

    esmi

    (@esmi)

    May I also suggest that you try resetting your cable modem or router? I’ve known of similar cases where this has been the problem.

    @vikkineal: I can access your site just fine using Virgin Net

    vikkineal

    (@vikkineal)

    Already reset the router. Emptied cache. Cleared cookies. Switched everything off and on again. Its exactly the same issue that @punky73 is experiencing.

    Not sure what this trace route thing is but here are the results – not sure what hops to edit

    traceroute to http://www.welookwelike.com (82.165.22.127), 64 hops max, 52 byte packets
    1 o2wirelessbox (IP here) 91.900 ms 96.747 ms 99.970 ms
    2 * * *
    3 * * *
    4 10.1.3.214 (10.1.3.214) 22.605 ms 22.380 ms 21.390 ms
    5 * * *
    6 linx.bb-c.the.lon.gb.oneandone.net (195.66.224.98) 22.776 ms 22.971 ms 22.054 ms
    7 te-1-3.bb-c.bap.rhr.de.oneandone.net (212.227.120.49) 37.261 ms 36.998 ms 36.695 ms
    8 ae-1.gw-dista-a.bap.rhr.de.oneandone.net (212.227.121.171) 35.841 ms
    ae-2.gw-dista-a.bap.rhr.de.oneandone.net (212.227.122.11) 36.998 ms
    ae-1.gw-dista-a.bap.rhr.de.oneandone.net (212.227.121.171) 36.146 ms
    9 vl-1991.gw-ps13.bap.rhr.de.oneandone.net (217.160.127.80) 37.476 ms 37.088 ms 37.484 ms
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * *

    It’s still going on in the background

    bottleneck

    (@bottleneck)

    Thanks.

    My last hop and your last hope ( just kidding, sorry, can’t resist the pun)

    14 vl-1991.gw-ps13.bap.rhr.de.oneandone.net (217.160.127.80) 122.836 ms 115.414 ms 116.700 ms

    On the serious note it’s identical to your last hop.

    Are you still seeing

    the server cannot be found’

    ?

    vikkineal

    (@vikkineal)

    Yep – the error message is

    Safari cannot open the page because the server where the page is located isn’t responding

    What do the hops mean?

    bottleneck

    (@bottleneck)

    Traceroute is a utility that records the route between your computer and your server. It also displays the amount of time each hop takes. If you cannot reach your site, a traceroute will help us determine the issue.

    We both reached vl-1991.gw-ps13.bap.rhr.de.oneandone.net

    It’s the last domain name pointer.

    The next is only your host. They could mess up with their firewall, IMHO

    vikkineal

    (@vikkineal)

    Ok – so it’s nothing I’ve done / my ISP have done.
    Cool – thanks so much for your help 🙂

    esmi

    (@esmi)

    What do the hops mean?

    They’re the connection between one server and another. Each line in a trace route is one hop. Since both trace routes failed once the “signal” was inside the 1 & 1 network, it would seem that 1&1 are having their own problems.

Viewing 15 replies - 16 through 30 (of 50 total)
  • The topic ‘I can't see / access my site’ is closed to new replies.