Support » Plugin: UpdraftPlus WordPress Backup Plugin » I can’t restore my wordpress site with updraft plus

  • Resolved kimbo747

    (@kimbo747hotmailcom)


    UpdraftPlus Restoration: Progress
    Follow this link to download the log file for this restoration (needed for any support requests).

    Final checks
    Looking for plugins archive: file name: backup_2018-11-09-1621_Raintown_Rolfing_aa9ff0765c57-plugins.zip
    Archive is expected to be size: 55100 KB: OK
    Looking for themes archive: file name: backup_2018-11-09-1621_Raintown_Rolfing_aa9ff0765c57-themes.zip
    Archive is expected to be size: 7550.9 KB: OK
    Looking for uploads archive: file name: backup_2018-11-09-1621_Raintown_Rolfing_aa9ff0765c57-uploads.zip
    Archive is expected to be size: 97988.4 KB: OK
    Looking for uploads archive: file name: backup_2018-11-09-1621_Raintown_Rolfing_aa9ff0765c57-uploads2.zip
    Archive is expected to be size: 1.4 KB: OK
    Looking for others archive: file name: backup_2018-11-09-1621_Raintown_Rolfing_aa9ff0765c57-others.zip
    Archive is expected to be size: 0.3 KB: OK
    Plugins
    Unpacking backup… (backup_2018-11-09-1621_Raintown_Rolfing_aa9ff0765c57-plugins.zip, 53.8 MB)
    Unzip progress: 3160 out of 9191 files (12.4 KB, plugins/updraftplus/includes/Dropbox2/OAuth/Consumer/Curl.php)
    Unzip progress: 3267 out of 9191 files (1.3 MB, plugins/updraftplus/images/notices/reporting.png)
    Unzip progress: 3381 out of 9191 files (1.7 MB, plugins/ninja-forms/includes/Templates/field-after.html)
    Error message: Could not extract file from archive. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ‘/home/ngubt0bhdbae/public_html/wp-content/updraft/backup_2018-11-09-1621_Raintown_Rolfing_aa9ff0765c57-plugins.zip’
    Error data: {“name”:”plugins\/ninja-forms\/includes\/Config\/MergeTagsWP.php”,”size”:6244}
    Restore failed…

    Error data: {“name”:”plugins\/ninja-forms\/includes\/Config\/MergeTagsWP.php”,”size”:6244}
    Actions: Return to UpdraftPlus Configuration

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • kimbo747

    (@kimbo747hotmailcom)

    my website files were maliciously deleted by someone …and I’m a novice who can’t bear the thought of trying to rebuild the whole thing

    Plugin Author David Anderson

    (@davidanderson)

    Does that happen every time? i.e. Does it happen if you try again?

    The log suggests that something else tried to update WP at the same time and deleted the files UD was working on when it tried to do so.

    kimbo747

    (@kimbo747hotmailcom)

    I think originally there was a error about parsing the package ?
    I will delete wordpress and reinstall try again and report back if that makes sense ?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Were you able to attempt the restoration again?

    If so, please could you send us a copy of the log?
    This can be found in the wp-content/updraft directory of the site, via FTP or your hosting filemanger.

    The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here

Viewing 4 replies - 1 through 4 (of 4 total)
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