Support » Fixing WordPress » Help – Fatal Error Warning

Viewing 8 replies - 1 through 8 (of 8 total)
  • It appears to be a problem with the instapress plugin.
    I would say you need to either ftp into the site, or use your hosting providers control panel, and rename the instapress plugin folder.

    Rename it to something like instapress-disabled. This will disable the plugin which is causing problems. Then you should be able to get back into your site and log into the admin dashboard.

    Hey there.

    The errors there relate to this plugin:

    Instapress – http://wordpress.org/plugins/instapress/

    Basically it can’t find or open the file/folder. Looking at the project page there they say this:

    Attention
    At the moment Instapress won’t work on your blog. Want to help rebuilding this plugin? Follow this link: https://github.com/Liechtenecker/instapress

    So I didn’t install or look further. It would be best to just login over FTP and navigate to your plugins folder:

    /wp-content/plugins/

    And then deleting the folder /instapress/, this will remove the error.

    Let me know how that goes.

    Thread Starter wwhitewalls

    (@wwhitewalls)

    I am hopeless at all of this! So I am trying my best, thank you for your help, it’s not accepting my password so I don’t know what to do when I can’t change my password either at the moment! Hmm. Will keep trying.

    it’s not accepting my password so I don’t know what to do when I can’t change my password either at the moment!

    Use your FTP client, or the file manager in your hosts control panel to rename or remove the instapress plugin folder.

    You do not need to log into your WordPress dashboard for that.

    Thread Starter wwhitewalls

    (@wwhitewalls)

    Again I know I might sound like a bit of a twit but I’m just not good at this coding/IT stuff… If you don’t need my password would someone who knows what their doing be able to do it for me? or is that not allowed…

    Hey there.

    It’s probably best not to give your password out unless you totally trust that person or company.

    I’m not sure how the moderators would feel about this, but if you wanted me to take a look then I can.

    You need to get a working password for FTP and/or cPanel first though.

    Failing that, ask your host to remove the plugin folder for you. They should be able to help quickly.

    Take care.

    You do need a user name and password, just not your WordPress username and password.
    You should likely contact your hosting provider to get access to FTP or your hosting control panel.

    Thread Starter wwhitewalls

    (@wwhitewalls)

    Thanks Tim.

    I will get in contact with them and see what they can do for me, I just can’t seem to work it out.

Viewing 8 replies - 1 through 8 (of 8 total)
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