Support » Plugin: WooCommerce » Help diagnosing email sending issues

  • Ok guys, need some help working out where to start tracing an email issue. For some reason my customer with a yahoo account is not getting their notification emails for Woocommerce orders, however they do get their account created emails.

    So how do I trace where this issue is happening and potentially resolve? Are there any logs I can check to see if the mail call is working?

    I have the latest version of Woocommerce (2.0.7), plus the following plugins active:
    – Woo List / Grid Toggle
    – Woo Admin Bar
    – Woocommerce customizer
    – Woocommerce product importer
    – Woocommerce product tabs lite
    – Askimet
    – BM Custom Login
    – WP SEO
    – Facebook
    – One Click Child Theme
    – Recent Facebook Posts
    – Slick Contact Forms
    – TPG Get Posts
    – Ultimate TinyMCE

    I have tried deactivating plugins and still an issue.

    Any thoughts on how to trace this down?

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  • I’m not sure what the problem might be. But I can tell you one way to get around most email headaches that result from filtering, blocking, etc.

    Get the Mandrill plugin for WordPress ( it’s in the plugin repository ), then sign up for a free account, and use that plugin in your site. From that point on all outbound email will be sent by Mandrill, and it is highly reliable best I can tell. BTW: Mandrill is owned and operated by the folks behind MailChimp.

Viewing 1 replies (of 1 total)
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