Help diagnosing email sending issues (2 posts)

  1. epyscs
    Posted 3 years ago #

    Ok guys, need some help working out where to start tracing an email issue. For some reason my customer with a yahoo account is not getting their notification emails for Woocommerce orders, however they do get their account created emails.

    So how do I trace where this issue is happening and potentially resolve? Are there any logs I can check to see if the mail call is working?

    I have the latest version of Woocommerce (2.0.7), plus the following plugins active:
    - Woo List / Grid Toggle
    - Woo Admin Bar
    - Woocommerce customizer
    - Woocommerce product importer
    - Woocommerce product tabs lite
    - Askimet
    - BM Custom Login
    - WP SEO
    - Facebook
    - One Click Child Theme
    - Recent Facebook Posts
    - Slick Contact Forms
    - TPG Get Posts
    - Ultimate TinyMCE

    I have tried deactivating plugins and still an issue.

    Any thoughts on how to trace this down?


  2. IgniteWoo Team
    Posted 3 years ago #

    I'm not sure what the problem might be. But I can tell you one way to get around most email headaches that result from filtering, blocking, etc.

    Get the Mandrill plugin for WordPress ( it's in the plugin repository ), then sign up for a free Mandrill.com account, and use that plugin in your site. From that point on all outbound email will be sent by Mandrill, and it is highly reliable best I can tell. BTW: Mandrill is owned and operated by the folks behind MailChimp.

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