Title: HELP – database error is causing problems with admin site
Last modified: November 18, 2020

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# HELP – database error is causing problems with admin site

 *  [gerryshaw](https://wordpress.org/support/users/gerryshaw/)
 * (@gerryshaw)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/help-database-error-is-causing-problems-with-admin-site/)
 * I’m getting the following Mailpoet error message from WordPress, ever since I
   moved from Cloud based hosting to c-panel. I don’t think it’s fatal but my admin
   site is not always making connections to the server and, as a result, the Physical
   Memory and I/O Memory are shooting up and hitting the limits of my hosting company.
   I‘ve tried deleting and reinstalling the Mailpoet plugin but I wonder if I need
   to delete the database too and trying again from scratch. Here is the error message
   and I do hope that someone can help me:
 *     ```
       An error of type E_ERROR was caused in line 2 of the file /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php. Error message: Uncaught PDOException: SQLSTATE[HY000]: General error: 2013 Lost connection to MySQL server during query in /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:2
       Stack trace:
       #0 /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(2): PDO->query('SELECT t0.name ...')
       #1 /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(2): MailPoetVendor\Doctrine\DBAL\Driver\PDOConnection->query('SELECT t0.name ...')
       #2 /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Persisters/Entity/BasicEntityPersister.php(2): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery('SELECT t0.name ...', Array, Array)
       #3 /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/EntityRepository.php(2): MailPoetVen
       ```
   
    -  This topic was modified 5 years, 4 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
    -  This topic was modified 5 years, 4 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
      Reason: please use CODE button for code formatting
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhelp-database-error-is-causing-problems-with-admin-site%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Rafael Funchal](https://wordpress.org/support/users/rafaelfunchal/)
 * (@rafaelfunchal)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/help-database-error-is-causing-problems-with-admin-site/#post-13934514)
 * Hi there!
 * Would you mind checking if all extensions mentioned in the following guide are
   active on your server?
 * [https://kb.mailpoet.com/article/152-minimum-requirements-for-mailpoet-3#php_extension](https://kb.mailpoet.com/article/152-minimum-requirements-for-mailpoet-3#php_extension)
 *  Thread Starter [gerryshaw](https://wordpress.org/support/users/gerryshaw/)
 * (@gerryshaw)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/help-database-error-is-causing-problems-with-admin-site/#post-13934633)
 * Hi – thanks for your response and yes, I can confirm that I’ve checked that the
   PHP extensions are all installed on the server.
 * I’m still having the problems.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘HELP – database error is causing problems with admin site’ is closed 
to new replies.

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## Tags

 * [php extensions](https://wordpress.org/support/topic-tag/php-extensions/)

 * 2 replies
 * 2 participants
 * Last reply from: [gerryshaw](https://wordpress.org/support/users/gerryshaw/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/help-database-error-is-causing-problems-with-admin-site/#post-13934633)
 * Status: not resolved