Title: Help – Crashed on update!
Last modified: August 30, 2016

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# Help – Crashed on update!

 *  Resolved [atdblog](https://wordpress.org/support/users/atdblog/)
 * (@atdblog)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/help-crashed-on-update/)
 * My site crashed after update to Zencache Pro and their support is not available
   on the weekend! I used the update button in the plugin page, as usual. It went
   through the steps and said the update was successful but then had an insert page
   that it said was not found. Clicked the link to continue and now my site is a
   white page. Tried deleting Zencache Pro via FTP but still nothing. Can’t access
   wp-admin page, either.
 * [https://wordpress.org/plugins/zencache/](https://wordpress.org/plugins/zencache/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [atdblog](https://wordpress.org/support/users/atdblog/)
 * (@atdblog)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/help-crashed-on-update/#post-6439420)
 * The site came back after a while – don’t know why. I tried a new install of Zencache
   Pro from the support site but when I clicked the activate link, it went back 
   to the page not found error. Then clicking on any page gave the white screen,
   again. Hated to do it but I returned to W3TC. 🙁
 *  Plugin Author [Raam Dev](https://wordpress.org/support/users/raamdev/)
 * (@raamdev)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/help-crashed-on-update/#post-6439665)
 * [@atdblog](https://wordpress.org/support/users/atdblog/) As per WordPress.org
   forum rules, we’re not allowed to provide support for Pro products here. Please
   [open a support ticket](http://zencache.com/support/) and we’ll gladly help you
   resolve this issue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Help – Crashed on update!’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/zencache_3c4c6b.svg)
 * [ZenCache](https://wordpress.org/plugins/zencache/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/zencache/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zencache/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Raam Dev](https://wordpress.org/support/users/raamdev/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/help-crashed-on-update/#post-6439665)
 * Status: resolved