This was the response I received from HostGator. I would also like to mention that I love this plugin and will be using it on 3 other sites and purchasing the multi-site paypal module once this is corrected. I gave the plugin 5 stars I am just hoping I can get this issue corrected so that I can resume business.
HostGator:
Greetings,
There appear to be two issues on this ticket. With the BucksCountyCommunity.com WordPress site it appears that the site is having issues with the “Business Directory Plugin†plugin. Unfortunately, we will not be able to assist much further with diagnosing the issue. You will need to contact the plugin developer for additional help:
http://support.hostgator.com/articles/specialized-help/technical/wordpress/how-to-obtain-additional-support-for-wordpress
I tried to get more help from host gator as this is an urgent matter and this was there response. At this point i have no idea what i can do…
Greetings,
We have attempted to disable the plugin in an attempt to restore access to the admin panel for you. Unfortunately, the plugin resists all non-destructive means we have to disable it. At this point we have gone well past our scope of support. We wish we could offer more assistance but short of removing and replacing the WordPress site, there is little else we can do.
Please let us know if you have any further questions or concerns.
Respectfully,
Bruce B
Linux Systems Administrator
HostGator.com LLC
Hi mentaledge,
So, to restore your site, please do the following.
Using FTP or SCP, go to wp-content/plugins/ directory
Delete the directory “business-directory-plugin”
If BD is the cause of this site shutdown, this will restore it easily.
Now, after having done that, to figure out WHY this happened, you should run a plugin/theme conflict check. Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue: http://businessdirectoryplugin.com/support-forum/faq/how-to-check-for-plugin-and-theme-conflicts-with-bd/
That should help tell you what is conflicting with BD. BD by itself doesn’t cause these issues, it has to be with something else. We work very hard to write the plugin to WP standards and guidelines, but not everyone does this, so conflicts sometimes happen.
Report back on what you find. You may also check to see if you have any of these plugins installed noted here: http://businessdirectoryplugin.com/support-forum/faq/known-plugin-and-theme-conflicts/
