Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » can’t get into my forum!

  • Resolved heysal

    (@heysal)



    I had the free trial of re-captcha and loved it so bought a year subscription…..and suddenly can’t login to my forum.
    It’s http://www.rockhoundstation1.net – it’s an SMF forum and worked just fine til I bought the paid year.

    The menu doesn’t even show other than a small tab where it was – the error message when I click the tab is:
    The default theme’s directory is wrong, please correct it by clicking this text.
    WHen I click that text I get: securityDisable_why

    I am NOT a tech. What do I do about this? This can be a serious issue real fast – that’s my forum!!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Artyom Davydov

    (@sartemd174)

    Hello @heysal,

    What SMF version are you using? This happened immediately after you’ve made the purchase? Did you install any other extensions at this time?

    Best regards.

    Nevermind — It was my server. It was such a strange thing that was going on and I just made this order that I thought that would be what it is. My server isn’t always forthcoming with what’s going on on their end.

    Sorry to disturb you.

    • This reply was modified 1 year, 4 months ago by  heysal.
    • This reply was modified 1 year, 4 months ago by  heysal.
    • This reply was modified 1 year, 4 months ago by  heysal.
    Plugin Author Artyom Davydov

    (@sartemd174)

    Since this question does not apply to WordPress, could you please, contact us via our ticket system?
    https://cleantalk.org/my/support

    Best regards.

    I hate to tell you this but your link leads me to a page that has me click and brings me back here.

    As I said – it was the host’s end but it appeared it could be the plugin – it wasn’t all is good and my plugin wasn’t the cause — which I am glad of because I LOVE my clean talk plugin.

    Plugin Author Artyom Davydov

    (@sartemd174)

    Sorry, correct link is:
    https://cleantalk.org/my/support/open

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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