Title: HELP – Broken Website Last modified: August 21, 2016 --- # HELP – Broken Website * Resolved [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/) * Can anyone help me please? Not sure what I’ve done but my website seems to have stopped working on IE9 🙁 It has all been working fine (I usually use Firefox on a Mac) but this morning as I was doing some work on it it started playing up a little, so I logged onto a Window’s PC and checked it in IE and its all messed up. Here is an image of what it looks like on the Mac (and how it’s supposed to look)[Mac](http://jojofield.com/Mac.png) And here’s an image of what it looks like on IE this morning [IE](http://jojofield.com/site.png) Also, in IE I logged into the admin section and that was all messed up as well, here’s a screen grab of the plugins page [plugins](http://jojofield.com/plugins.png) I’ve tried deactivating all of the plugins but this didn’t fix the problems. I haven’t changed the theme at all recently so can’t see that it’s that. Could anyone help me please, I feel like crying! :,( Many, Many thanks Jo Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/help-broken-website/page/2/?output_format=md) [→](https://wordpress.org/support/topic/help-broken-website/page/2/?output_format=md) * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770844) * Could you link to the issue? * Thread Starter [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770846) * Hi Andrew Sorry, no problem at all, here you go [http://avivaofwitham.co.uk](http://avivaofwitham.co.uk) Many thanks Jo * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770847) * Can you right click on your website and select ‘View source’? * Thread Starter [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770849) * Yes no problem, here’s a link to the code on pastbin.. [Source Code](http://pastebin.com/raw.php?i=Lw5HwBSx) * Thanks again * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770850) * Look at lines 1 – 12. Did you accidentally put that stuff there? * Line 1 should read: * ``` ``` * Thread Starter [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770851) * No I didn’t! EEEKK! Is that likely to be something dodgy in a script that’s put that there? Will try deleting it now Thank You ! * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770852) * Try deactivating plugins to explore whether any could be responsible. * Thread Starter [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770854) * I did try that first thing but it didn’t seem to fix the site at all even disabling all plugins. * I can’t work out how to find that code to remove it, which file do I need to edit please? * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770856) * I understand you did that first, but we’re trying to narrow down what’s causing the code to insert into lines 1 – 12, not just trying to fix the site in general. * Thread Starter [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770858) * Ah okay, so basically deactivate plugins one at a time to see when that bit of code disappears. * Sorry for not understanding 🙁 * Thread Starter [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770862) * Okay I’ve been through and deactivated each plugin one at a time, checking the source code after each one to see if that code disappears but even when I had deactivated every plugin so none were turned on at all the coding was still there. * Are you able to suggest what I should try next please? * Many thanks * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770863) * This is the code from the original header.php file [http://themes.svn.wordpress.org/twentytwelve/1.1.1/header.php](http://themes.svn.wordpress.org/twentytwelve/1.1.1/header.php) * Can you replace your current header.php file’s content with that code? * Thread Starter [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770867) * Ok, just tried that but when I view source code on the site again that code is still there * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770870) * It looks like you have been hacked. You need to start working your way through these resources: [http://codex.wordpress.org/FAQ_My_site_was_hacked](http://codex.wordpress.org/FAQ_My_site_was_hacked) [http://wordpress.org/support/topic/268083#post-1065779](http://wordpress.org/support/topic/268083#post-1065779) [http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/](http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/) [http://ottopress.com/2009/hacked-wordpress-backdoors/](http://ottopress.com/2009/hacked-wordpress-backdoors/) * Additional Resources: [http://sitecheck.sucuri.net/scanner/](http://sitecheck.sucuri.net/scanner/) [http://www.unmaskparasites.com/](http://www.unmaskparasites.com/) [http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html](http://blog.sucuri.net/2012/03/wordpress-understanding-its-true-vulnerability.html) * Thread Starter [Jojo](https://wordpress.org/support/users/rework/) * (@rework) * [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/#post-3770874) * 🙁 oh no! * Okay, thank you so much, will start working my way through that list! * Thanks again so much for you help * Jo Viewing 15 replies - 1 through 15 (of 27 total) 1 [2](https://wordpress.org/support/topic/help-broken-website/page/2/?output_format=md) [→](https://wordpress.org/support/topic/help-broken-website/page/2/?output_format=md) The topic ‘HELP – Broken Website’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 27 replies * 4 participants * Last reply from: [Jojo](https://wordpress.org/support/users/rework/) * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/help-broken-website/page/2/#post-3771115) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics