Title: Help Last modified: August 22, 2016 --- # Help * [JamesSullivan](https://wordpress.org/support/users/jamessullivan/) * (@jamessullivan) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/) * Hi there * Installed the plugin and it worked great! got a bit over zealous with the settings and managed to get locked out! D’oh! Had to go into godaddy and delete the files in order to gain access.. Tried to reinstall and got locked out again, have tried the admin/php login route with no joy so assume I need to reinstall the previous backup. Had a look but am terrified to touch anything in there as I’ve just managed to get all the kinks out the site and CDN /Cloudflare working. Is there a simple way of sorting this out so I can continue to use the plugin? Got it working on my other sites no problem, but as this is my main site its kinda where I need it most. * Any help would be appreciated.. Many thanks * J * [https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * (@wpsolutions) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561650) * 1) To deactivate the plugin manually, FTP to your host and rename this plugin’s folder. * 2) In addition to the above, FTP the .htaccess file to your computer and edit it and remove all code between and including the tags: # BEGIN All In One WP Security # END All In One WP Security * Doing the above should get you back into your site. * Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * (@wpsolutions) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561702) * …I forgot to add one more: * 3) Log into phpMyAdmin and go to the wordpress “options” table. Look for the row which has the **option_name** value of **aio_wp_security_configs** and delete that row. * Doing the above 3 steps will wipe the slate clean and allow you to re-configure the AIOWPS plugin from scratch. * Thread Starter [JamesSullivan](https://wordpress.org/support/users/jamessullivan/) * (@jamessullivan) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561734) * Hi.. went into godaddy and did step 1, looked in godaddy and only saw .htaccess logs so checked the wordpress install and the ‘Editor’ has disappeared from there! Any Ideas? Is there somebody I can pay to sort this? Really losing my Christmas spirit!! lol * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561741) * Hi [@jamessullivan](https://wordpress.org/support/users/jamessullivan/) are you saying that you carried out Step 1 above and renamed the folder? * Thread Starter [JamesSullivan](https://wordpress.org/support/users/jamessullivan/) * (@jamessullivan) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561764) * Hey there * Yeah I Did step one no probs and then thought I did step 2 and 3 now its says warning security admin menu php (include once)failed to open in stream * It go’s on to say parts are missing 🙁 * Think my hole is getting deeper * Regards * J * Thread Starter [JamesSullivan](https://wordpress.org/support/users/jamessullivan/) * (@jamessullivan) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561765) * If you follow this link and do the normal wp login you’ll see what I mean.. [Candi Eye Studio](http://candieyestudio.co.uk) Took a screen shot and realised there was nowhere to paste it lol * Thanks * J * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561831) * Hi [@jamessullivan](https://wordpress.org/support/users/jamessullivan/) you mentioned the following. * > say and then thought I did step 2 and 3 * Can you confirm the you did carry out step 2 and 3? * Regards * Thread Starter [JamesSullivan](https://wordpress.org/support/users/jamessullivan/) * (@jamessullivan) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561833) * Think I may have deleted the wrong file? really confused?? can you PM me so I can send you a screenshot of what I have displayed here.. Probs easier than trying to explain as I can’t copy and paste it.. Kinda short of doing a restore? What do I? To TBH mate if you can install it and fix the probs I will gladly Bitcoin or PP you the money, just managed to get my theme working after 2 years so this is a bit beyond me..sorry * regards * J * [james@candieyestudio.co.uk](https://wordpress.org/support/topic/help-557/james@candieyestudio.co.uk?output_format=md) * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561834) * Hi [@jamessullivan](https://wordpress.org/support/users/jamessullivan/) can you remove your e-mail address. WordPress moderates don’t like that. Instead click on my profile name, it will take you to my website. Send me a message through my contact form. * Thread Starter [JamesSullivan](https://wordpress.org/support/users/jamessullivan/) * (@jamessullivan) * [11 years, 5 months ago](https://wordpress.org/support/topic/help-557/#post-5561842) * Sorry WordPress didn’t know about the email address thing, Had a look and it appears I can’t edit my previous post. Point noted for future posts, will message a moderator for removal. * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [11 years, 3 months ago](https://wordpress.org/support/topic/help-557/#post-5561976) * Hi [@jamessullivan](https://wordpress.org/support/users/jamessullivan/) has your issue being resolved? Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Help’ is closed to new replies. * ![](https://ps.w.org/all-in-one-wp-security-and-firewall/assets/icon-256x256. png?rev=2798307) * [All-In-One Security (AIOS) – Security and Firewall](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/) * [Active Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/reviews/) ## Tags * [installation](https://wordpress.org/support/topic-tag/installation/) * [locked out](https://wordpress.org/support/topic-tag/locked-out/) * 11 replies * 3 participants * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/help-557/#post-5561976) * Status: not resolved