• Bjornfr25

    (@bjornfr25)


    Who can help me with this error?
    Tried everything in the troubleshooting FAQ.
    Nothing helped

    =ERROR=- Array ( [pgID] => [isPosted] => 0 [pDate] => 2014-06-24 14:03:01 [Error] => Resp: | Error: Problem with the SSL CA cert (path? access rights?)|

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author NextScripts

    (@nextscripts)

    The answer is in the FAQ – #4.4:
    http://www.nextscripts.com/support-faq/#q44

    What exactly have you tried?

    The main point of FAQ 4.4

    Please contact your hosting provider and ask them to turn on or FIX “client side SSL” for your site.
    Please note: (this is important): This is <b>NOT</b> about complicated “Server side SSL certificates”. This is about client side SSL.

    Have you tried that?

    Bjornfr25

    (@bjornfr25)

    I emailed them.

    This is their answer:

    To have a private SSL certificate installed, you’ll want to order it from https://plugins.hostgator.com/ssl/

    Plugin Author NextScripts

    (@nextscripts)

    That’s why there is a “Note” quoted above.

    Again:

    Please note: (this is important): This is NOT about complicated “Server side SSL certificates”. This is about client side SSL.

    They told you to order “Server side SSL certificate”.

    You don’t need it. This is not about “Server side SSL certificates”

    This about free client side SSL that broken or not installed on their server.

    Bjornfr25

    (@bjornfr25)

    Emailed them several times.
    Told them what you told me.

    He would not understand me. *Frustrated

    Plugin Author NextScripts

    (@nextscripts)

    I honestly don’t know how the hosting support could not understand that.

    Here is a little theory.

    https is a secured version of http protocol that uses Secure Sockets Layer (SSL).

    SSL uses certificates to establish secured connection.

    Server must have signed and confirmed certificate installed that clients use to confirm server autheticity. Those certificates are expensive and complicated.

    Clients use common certificates that needed only to establish secured connection to the server. Those certificates are not personal. It’s just a simple file or set of files. For example every web browser (IE, Chrome, FireFox, Safary, Opera etc..) comes with such certificates, so you can browse https sites.

    When you make a post from your site to (for example) https://twitter.com/yourname – Twitter is a server and your site is a client. Your site uses a special library called cURL which is basically a low level browser. cURL needs a client certificate to be able to connect to https websites.

    On your server cURL can’t find it’s certificate, so it has no idea how to talk to https resulting this error.

    Feel free to share this very basic knowledge about web with your hosting company.

    Bjornfr25

    (@bjornfr25)

    hehe lol

    I can’t nothing do about it.
    I only told them what you told me.

    Will copy it and send it.

    IF you want I can send you all the emails between Hostgator and me?

    Bjornfr25

    (@bjornfr25)

    Hello,

    Thank you for contacting us!

    The issue is most certainly not with a client-side SSL, as cURL is working fine to sites with valid SSL certificates, such as Google.com:

    ##########################################
    [root@gator4143 /home3/bjorn25]# sudo -u bjorn25 curl https://www.google.com
    <!doctype html><html itemscope=”” itemtype=”http://schema.org/WebPage” lang=”en”><head><meta content=”Search the world’s information, including webpages, images, videos and more. Google has many special features to help you find exactly what you’re looking for.”
    ##########################################

    The problem could very well be the PHP version that the site is using. The code is possibly incompatible with this version of PHP or libcurl.

    Which site is having this issue? We can check the PHP version and try downgrading it. We will also be able to look further into this and see if any other information is available.

    Bjornfr25

    (@bjornfr25)

    Think it’s working better now.

    Almost everything is posting okay
    The only thing that don’t work is Facebook.

    -=ERROR=- ERROR: WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed ) ) [error_data] => Array ( ) )

    Bjornfr25

    (@bjornfr25)

    Another mail :

    We have researched this issue a bit and it seems like there is a cURL setting that can be applied to the code to resolve this, but if this proves necessary then we’re afraid this will fall outside the scope of our support.

    Please let us know if you have any other questions or concerns!

    Thank you,

    Josh L.
    Linux System Administrator
    HostGator, LLC

Viewing 9 replies - 1 through 9 (of 9 total)
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