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HELP !

  • Please I am sorry this is my first post {I think} and my website has just gone ? I have done all the things support have said about plug ins etc and its still blank – my website

    I have customers screaming at me and its getting very upsetting. I am happy to let someone in and take a look at the site for me as im at my wits end.

    Apologies if this is in the wrong place

Viewing 9 replies - 1 through 9 (of 9 total)
  • What exactly have you done?

    Phil

    @owendevelopment

    Looks like php error. Were you modifying PHP by any chance? Or htaccess file?

    ok sorry wrote in a bit of a panic

    I was called to say the website wasnt working loaded up and its just blank.

    I am with just host and they said to disable plugins and i have by naming the folder etc

    apart from that I have not installed or touched the website

    and i am not very code minded but i fear it may have been hacked ?

    any help appreciated

    Phil

    @owendevelopment

    Did this just happen out of the blue or whilst you were working on it?

    not touched the site – it gets a lot of spam so i fear i have taken a hit

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – running the upgrade manually via wp-admin/upgrade.php

    oh dear – I dont think I understand or have the skills for this 🙁

    If you cannot manage this yourself, perhaps you need to consider hiring someone to carry out the work for you.

    ok no worries

Viewing 9 replies - 1 through 9 (of 9 total)
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