Title: PHP errors
Last modified: October 9, 2025

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# PHP errors

 *  Resolved [Acal](https://wordpress.org/support/users/acal/)
 * (@acal)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/hello-172/)
 * Hello. I am reporting a critical issue with your Advanced Woo Search plugin that
   is causing our production e-commerce website to crash with fatal PHP errors.
 * Our site has been experiencing multiple daily crashes since we updated to version
   3.45. We’ve had to deactivate the plugin temporarily to keep our store running,
   but we really value your plugin’s functionality and would love to get this resolved
   quickly as we otherwise love your plugin.
 * Here are the details of our setup:
    - WordPress 6.8.3
    - WooCommerce 10.2.2
    - Advanced Woo Search 3.45
    - PHP 8.3.24
    - Apache server on Debian
    - 884 products in our catalog
 * The specific error we’re seeing is:
   “Uncaught Error: Call to a member function
   get_reindex_version() on null in /wp-content/plugins/advanced-woo-search/includes/
   class-aws-versions.php:44”
 * This error happens multiple times per day and occurs during:
    - Normal website browsing
    - WordPress admin operations
    - WP-CLI commands
    - Search functionality usage
 * The error appears to be in your AWS_Versions class where it’s trying to call 
   get_reindex_version() on a null object. We suspect this might be related to PHP
   8.3.24 compatibility or an initialization timing issue.
 * We’ve already tried:
    - Updating WordPress and WooCommerce to latest versions
    - Testing with only your plugin active
    - Clearing all caches
    - Verifying we have adequate server resources (2GB PHP memory)
 * This is quite urgent for us as it’s affecting our production e-commerce site 
   and customer experience. Could you please:
    1. Let us know if this is a known issue with PHP 8.3.24?
    2. Provide a fix or workaround if available?
    3. Give us an estimated timeline for resolution?
 * I can provide additional log files or server access if needed to help diagnose
   this issue. We really appreciate your plugin and hope we can get this resolved
   soon.
 * Thank you for your time and assistance.
 * Best regards,
 * Adam
 * P.S. Let me know if you need additional information.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [ILLID](https://wordpress.org/support/users/mihail-barinov/)
 * (@mihail-barinov)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/hello-172/#post-18669771)
 * Hi Adam,
 * Thanks a lot for the detailed report – and I’m really sorry this is impacting
   your production site.
   I already found a solution for this issue. New plugin version
   will have a full fix for this. After it will be released you will be able to 
   safely update into it.Regards
 *  Thread Starter [Acal](https://wordpress.org/support/users/acal/)
 * (@acal)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/hello-172/#post-18673061)
 * Amazing! Many thanks for the speedy update! And sorry for that poorly crafted
   title to this support ticket! LOLz

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘PHP errors’ is closed to new replies.

 * ![](https://ps.w.org/advanced-woo-search/assets/icon-256x256.png?rev=3303984)
 * [Advanced Woo Search - Product Search for WooCommerce](https://wordpress.org/plugins/advanced-woo-search/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/advanced-woo-search/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/advanced-woo-search/)
 * [Active Topics](https://wordpress.org/support/plugin/advanced-woo-search/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/advanced-woo-search/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/advanced-woo-search/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Acal](https://wordpress.org/support/users/acal/)
 * Last activity: [9 months, 2 weeks ago](https://wordpress.org/support/topic/hello-172/#post-18673061)
 * Status: resolved