Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Hebrew Product name being sent to paypal as urlencode()

  • Resolved odedta



    The original product name as it appears on checkout is:
    המרוץ לנרות העשרה חווייתית לחג – מחיר קטלוגי

    The product name that appears on Paypal is this:

    I even tried having a custom 1 word product name “test” in Hebrew which is “בדיקה” and it gets to Paypal urlencoded.

    How can I fix this?


    • This topic was modified 1 month ago by  odedta.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Mike W


    Hi there,

    Are you using any translation plugin to checkout with WooCommerce? If you are please reply back with what you are using, for example WMPL. This may need to go them, however we can take a closer look.

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Hey Mike,
    I’m not using a translation plugin at all.
    Here is the system report:

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.5.4
    Log Directory Writable: ✔
    WP Version: ❌ 4.9.11 - There is a newer version of WordPress available (5.2.3)
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: he_IL
    External object cache: –
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 7.1.32 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 32 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    SUHOSIN Installed: –
    MySQL Version: 10.0.38-MariaDB-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.5.4
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 291.59MB
    Database Data Size: 271.07MB
    Database Index Size: 20.52MB
    wp_woocommerce_sessions: Data: 0.31MB + Index: 0.01MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.07MB + Index: 0.04MB
    wp_woocommerce_order_itemmeta: Data: 0.34MB + Index: 0.24MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_aiowps_events: Data: 0.00MB + Index: 0.00MB
    wp_aiowps_failed_logins: Data: 0.04MB + Index: 0.02MB
    wp_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB
    wp_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB
    wp_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB
    wp_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.16MB + Index: 0.09MB
    wp_duplicator_pro_entities: Data: 0.01MB + Index: 0.01MB
    wp_duplicator_pro_packages: Data: 196.23MB + Index: 0.01MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 2.17MB + Index: 0.06MB
    wp_postmeta: Data: 51.56MB + Index: 14.02MB
    wp_posts: Data: 13.50MB + Index: 2.44MB
    wp_relevanssi: Data: 1.29MB + Index: 2.23MB
    wp_relevanssi_log: Data: 0.00MB + Index: 0.00MB
    wp_relevanssi_stopwords: Data: 0.00MB + Index: 0.00MB
    wp_say_what_strings: Data: 0.00MB + Index: 0.00MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.19MB + Index: 0.13MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_usermeta: Data: 0.13MB + Index: 0.06MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.02MB
    wp_wfblocks7: Data: 0.03MB + Index: 0.03MB
    wp_wfconfig: Data: 1.17MB + Index: 0.02MB
    wp_wfcrawlers: Data: 0.01MB + Index: 0.00MB
    wp_wffilechanges: Data: 0.00MB + Index: 0.00MB
    wp_wffilemods: Data: 1.35MB + Index: 0.28MB
    wp_wfhits: Data: 1.28MB + Index: 0.34MB
    wp_wfhoover: Data: 0.00MB + Index: 0.00MB
    wp_wfissues: Data: 0.03MB + Index: 0.01MB
    wp_wfknownfilelist: Data: 0.68MB + Index: 0.09MB
    wp_wflivetraffichuman: Data: 0.03MB + Index: 0.04MB
    wp_wflocs: Data: 0.01MB + Index: 0.00MB
    wp_wflogins: Data: 0.13MB + Index: 0.04MB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB
    wp_wfnotifications: Data: 0.00MB + Index: 0.00MB
    wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB
    wp_wfreversecache: Data: 0.00MB + Index: 0.00MB
    wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB
    wp_wfstatus: Data: 0.13MB + Index: 0.05MB
    wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.01MB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB
    ### Post Type Counts ###
    acf-field: 284
    acf-field-group: 45
    activity: 88
    attachment: 1423
    books_order: 113
    educational_book: 36
    escort: 21
    flamingo_contact: 829
    flamingo_inbound: 2020
    institute: 304
    lesson_plan: 39
    media_item: 44
    moderator_plan: 80
    musical-operators: 10
    nav_menu_item: 52
    page: 62
    pluralism: 83
    post: 102
    product: 27
    product_variation: 52
    revision: 1683
    shop_coupon: 4
    shop_order: 414
    shop_order_refund: 10
    workshop: 69
    wpcf7_contact_form: 2
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (24) ###
    ActiveTrail - Contact Form 7: by ActiveTrail – 1.0.1
    Advanced Custom Fields PRO: by Elliot Condon – 5.7.10
    Akismet Anti-Spam: by Automattic – 4.1.2
    CF7 Invisible reCAPTCHA: by Vsourz Digital – 1.3.3
    Contact Form 7 Honeypot: by Nocean – 1.14
    Contact Form 7: by Takayuki Miyoshi – 5.1.3
    Duplicator Pro: by Snap Creek –
    Elementor Pro: by – 2.5.11
    Elementor: by – 2.5.16
    Flamingo: by Takayuki Miyoshi – 1.9
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.2
    Relevanssi Premium: by Mikko Saari –
    Simple 301 Redirects: by Scott Nellé – 1.07
    Simple Custom Post Order: by Colorlib – 2.4.1
    Tali Plugin: by Avsha Agasi – 1.0
    User Role Editor: by Vladimir Garagulya – 4.49
    WooCommerce Weight Based Shipping: by – 5.2.4
    Woocommerce Add to cart Ajax for variable products: by Rishi Mehta - Rcreators Websolutions – 1.2.9 – Not tested with the active version of WooCommerce
    WooCommerce Auto Restore Stock: by Gerhard Potgieter – 1.0.1 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.17
    WooCommerce Sequential Order Numbers: by SkyVerge – 1.8.3 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.5.4 – 3.7.0 is available
    Wordfence Security: by Wordfence – 7.3.4
    Yoast SEO: by Team Yoast – 9.5
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: ILS (₪)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #2056 - /shop/
    Cart: #2057 - /cart/
    Checkout: #2058 - /checkout/
    My account: #2059 - /my-account/
    Terms and conditions: ❌ Page not set
    ### Theme ###
    Name: Tali theme
    Version: 1.0
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: tali/woocommerce/cart/cart-item-data.php


    Plugin Support Mike W


    Hi again @odedta 🙂

    Thank you for the updated information! Checking out the system status I do see a few things.

    – I see that you have ver. 3.5.4 of WooCommerce, and the latest plugin for Paypal. The latest plugin is designed to work with the latest of WooCommerce, which is ver. 3.7. Please update at your earliest convenience 🙂

    – Your theme does have a lot of template overrides for the payment screen:


    Templates are how WooCommerce normally runs – themes override these templates. While it is completely normal, it can cause something like this to happen. This is important as it could change what is being sent to the payment gateway, in this case Paypal. To test this, you can create a staging site and then switch your theme to something like Storefront or Twenty Seventeen and then do a test payment to Paypal. A staging site is a clone or copy of the Live site, used for testing. You can reach out to your Host if you need to have a staging site set up, as they usually can assist you with this. It is also good to have a staging site for testing overall items, including the update to WooCommerce.

    If it shows correctly after the test, then you would need to reach out to your theme provider to see about fixing the template.

    Also be sure to reach out to Paypal to ensure it is not something that they are just unable to show on their dash.

    Plugin Support Elvira K


    Hi there @odedta,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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