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Heatmap - No searches made yet? (8 posts)

  1. Grant2013
    Member
    Posted 2 years ago #

    Despite having done about 50 searches while testing it out the heatmap is telling me that none have been made?

    It's like they aren't being stored in the database or something?

    Any suggestions?

    https://wordpress.org/plugins/better-search/

  2. Ajay
    Member
    Plugin Author

    Posted 2 years ago #

    What's your website address?

  3. tech985
    Member
    Posted 1 year ago #

    Hi,
    I have same problem. Anybody can help?
    Maybe I am using wrong search input?

    here I have results: http://www.mamachef.eu/?s=kolo

    Cheers
    G

  4. Ajay
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    I viewed the source of your page and if you visit the link below it gives a 403 error which is likely because you have some security plugin blocking the execution of code in the plugins folder.

    mamachef.eu/wp-content/plugins/better-search/includes/better-search-addcount.js.php?bsearch_id=kolo

  5. tech985
    Member
    Posted 1 year ago #

    hmmm I am not using security plugins, only some stuff for facebook, printing, updaraft for backups, captcha, cookies, etc.

    Is there a way to verify it ?

  6. Ajay
    Member
    Plugin Author

    Posted 1 year ago #

    You could try deactivating your other plugins and see if it works. You should potentially check with your host if there is a permission setting that is blocking access to that folder.

  7. tech985
    Member
    Posted 1 year ago #

    OK, I tried with all plugins turned off.
    Still not working, and here mamachef.eu/wp-content/plugins/better-search/includes/better-search-addcount.js.php?bsearch_id=kolo still the same message.

    Do you have any other idea?

  8. Ajay
    Member
    Plugin Author

    Posted 1 year ago #

    Could you please check with your host on a permissions issue? It might be set to block execution of the code in the plugins folder.

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