Heads up! There may be a problem with your connection to Square

Hi @wpdv,

This doesn’t sound quite right. If you connect the WooCommerce Square plugin once, it should stay connected infinitely. If that’s not what happens, there might be a firewall on the server or a security plugin blocking the connection.

If you don’t have any security plugins, you can get in touch with your hosting company and see if they’re seeing any errors in access logs for requests from *.squareup.com or connect.woocommerce.com. If you have a security plugin, you can try to deactivate it as a test, or check it with the plugin authors.

Either way, you can send us the System Status Report, you can find it under WooCommerce > Status in WP Admin.

Cheers!

Yes, this sounds great! You can add a link to this conversation as a reference:

https://wordpress.org/support/topic/heads-up-there-may-be-a-problem-with-your-connection-to-square/

Thanks!

Fantastic, we’re looking into this with our escalation team and will get in touch with you soon. Let’s continue this conversation there 🙂

Also having this issue. When I reconnect it disconnects again shortly after.

body: Array
(
[errors] => Array
(
[0] => stdClass Object
(
[category] => AUTHENTICATION_ERROR
[code] => UNAUTHORIZED
[detail] => This request could not be authorized.
)

)

)

10-16-2019 @ 15:52:29 - Refreshing connection...
10-16-2019 @ 15:52:29 - Unable to refresh connection: Access token missing from the response
10-16-2019 @ 15:53:20 - Refreshing connection...
10-16-2019 @ 15:53:20 - No refresh token stored, cannot refresh connection.