header.php and footer.php won’t update via dashboard

  • doylegirl

    (@doylegirl)


    6 years, 3 months ago

    Hi since your overhaul and the latest version of WordPress 4.9.1 footer.php and header.php will not update any changes and crash if done through the dashboad > appearance. It has to be done via FTP.

    I was working with WP support and they had me install HealthCheck plugin.

    It came back with these errors:

    Under health check:

    PHP Version 5.6.32 – For performance and security reasons, we strongly recommend running PHP version 7.0 or higher.
    MySQL Server version 5.6.38
    JSON Extension Your PHP install supports JSON.
    MySQL utf8mb4 support Your MySQL version supports utf8mb4
    Communication with WordPress.org WordPress.org is reachable from your server.
    HTTPS status You are not using HTTPS to access this website.
    Secure communication Your WordPress install can communicate securely with other services.
    Scheduled events A scheduled event (wordfence_hourly_cron) has failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.
    Background updates

    No version control systems were detected.
    Your installation of WordPress doesn’t require FTP credentials to perform updates.
    All of your WordPress files are writable.

    Loopback request The loopback request to your site took too long to complete, this may prevent WP_Cron from working, along with theme and plugin editors.

    It was determined to be coming from AG Custom Admin. This is a problem on all my sites 50+ on multiple hosts.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author cusmin

    (@cusmin)

    6 years, 3 months ago

    Hi!

    Can you please provide some more information about it, like what should we do to reproduce the issue with the footer and header? It would be also great if you could send some screenshots (upload somewhere and paste links here), or information about the errors you see. Thanks

    Thread Starter doylegirl

    (@doylegirl)

    6 years, 3 months ago

    All I can say is that when I go to Appearance > Editor and edit the footer.php or header.php or functions.php, once I click Update – the page just spins and crashes the site for a few minutes. This is within a child theme. The CSS page in the child updates fine though.

    When I disable the AG Custom Admin plugin and do the same thing as above, the update to the file goes through fine.

    Does it work fine for you?

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘header.php and footer.php won’t update via dashboard’ is closed to new replies.