Hi @ccjack267,
From how you described the problem, I think it may be a Cache problem. To exclude this, go to your browser settings. Enter the “chronology” section. Finally click on “Clear browsing data”. In the selection, check the points: “Cookies and other site data”, “Images and files stored in the Cache”. You can find a short guide here: “Clear cache & cookies“.
Let me know if the problem persists.
Andrea Veglia
i did try that and it wasnt it i even did it to all the computers and my phone and its still not the issue. have you gone to the site? did you see the lil green house logo in the center of the header?
I see the logo correctly. Image_link
On devices where it is not visible are there errors in the console?
Andrea Veglia
there was for other photos but i went through and got them all so currently no there are not
ok yes im sorry i misunderstood the question yes on the devices that are not showing the image there is an error in the console it says “mixed content: the page was loaded over HTTPS but has requested an insecure image” it continues to list the link for the image but that image does not exist i think it might be the previous logo image but i had replaced it
I would say that the image was loaded when the site was in http. If you have switched to the https certificate, it is necessary that the image URLs have “https” and not “http”. Try re-inserting the image again.
Andrea Veglia
ok i got it after searching the console i found an alt link on the logo so the logo itself was https but the retna logo was aperantly the alt and i did not change that one after getting the ssl certificate so i went ahead and re-inserted that image and its working now thank you very much for your help
I’m glad the problem has been solved. 🙂
Remember to set the ticket status as “Resolved”.
Andrea Veglia
