Title: header logo always missing Last modified: March 15, 2019 --- # header logo always missing * Resolved anonymized-14293447 * (@anonymized-14293447) * [7 years, 1 month ago](https://wordpress.org/support/topic/header-logo-always-missing/) * I have had this problem since I installed the plugin. [My previous post was closed ](https://wordpress.org/support/topic/logo-in-header-not-always-shown/) and I need to ask again how to solve the header image missing. I always have the alt text and no image. Can it be something at server level? Viewing 10 replies - 1 through 10 (of 10 total) * [gonzalesc](https://wordpress.org/support/users/gonzalesc/) * (@gonzalesc) * [7 years, 1 month ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11318596) * Hi. Do you are testing it in the localhost? in localhost it doesnt work but in an external url yes. * Regards * Thread Starter anonymized-14293447 * (@anonymized-14293447) * [7 years, 1 month ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11318627) * I’m not testing it, I have been using it on live sites. The image is from the media-library. Is that what you mean? That I need to put the image in a folder and not pulling it from the media-library? * [gonzalesc](https://wordpress.org/support/users/gonzalesc/) * (@gonzalesc) * [7 years, 1 month ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11318678) * Hi. Do you can take a screenshot about the URL logo in your email? and what is the URL real of your logo? * Regards * Thread Starter anonymized-14293447 * (@anonymized-14293447) * [7 years, 1 month ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11318705) * an image is [this one](https://prnt.sc/myeb3o), the url is [this](https://agendadelvolo.info/wp-content/uploads/Propellor_Airliner_minlogo.png) * but I have the problem on all my different websites * [gonzalesc](https://wordpress.org/support/users/gonzalesc/) * (@gonzalesc) * [7 years, 1 month ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11318760) * Hi. Im testing it and the logo arrives good to the email: [https://prnt.sc/myegl7](https://prnt.sc/myegl7) * Can you send us a screenshot like the one I sent you in that url? you must point to the logo to know which is the URL that arrives to the email. * Regards * Thread Starter anonymized-14293447 * (@anonymized-14293447) * [7 years, 1 month ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11318784) * you mean something [like this](https://prnt.sc/myem3s)? Maybe the problem is in my server, because I don’t understand why all my sites are having the same problem. You can also see that this time, as I opened the email, the image was visible. Weird * [gonzalesc](https://wordpress.org/support/users/gonzalesc/) * (@gonzalesc) * [7 years, 1 month ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11318863) * Well.. Gmail blocks the external images always, maybe it be the reason. * Regards * [shadowsand](https://wordpress.org/support/users/shadowsand/) * (@shadowsand) * [7 years ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11444092) * I have the same issue. i contacted hosting support and they say it has to do with the plugin’s code * Please make sure to change the settings of the email the way as they are there: * `Logo` * But make sure to update the details of your logo and domain name. * You can also check this link: [https://stackoverflow.com/questions/21437916/html-image-not-showing-in-gmail](https://stackoverflow.com/questions/21437916/html-image-not-showing-in-gmail) * So can someone provide a solution on how to ensure gmail does not block the header image? - This reply was modified 7 years ago by [shadowsand](https://wordpress.org/support/users/shadowsand/). - This reply was modified 7 years ago by [shadowsand](https://wordpress.org/support/users/shadowsand/). * Thread Starter anonymized-14293447 * (@anonymized-14293447) * [7 years ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11444353) * I don’t use gmail * Thread Starter anonymized-14293447 * (@anonymized-14293447) * [6 years, 9 months ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11722515) * if anyone is reading this, I still have this problem of the logo not appearing. Any new suggestion? Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘header logo always missing’ is closed to new replies. * ![](https://ps.w.org/email-templates/assets/icon-256x256.gif?rev=2891165) * [Email Templates Customizer and Designer for WordPress and WooCommerce](https://wordpress.org/plugins/email-templates/) * [Frequently Asked Questions](https://wordpress.org/plugins/email-templates/#faq) * [Support Threads](https://wordpress.org/support/plugin/email-templates/) * [Active Topics](https://wordpress.org/support/plugin/email-templates/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-templates/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-templates/reviews/) * 10 replies * 3 participants * Last reply from: anonymized-14293447 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/header-logo-always-missing/#post-11722515) * Status: resolved