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header image not showing up?

  • I’ve uploaded a custom header image.

    It says the image has uploaded successfully, but when I go to the site, it’s not showing up. It is just plain white.

    Help!?

Viewing 15 replies - 1 through 15 (of 18 total)
  • Emil Uzelac

    @emiluzelac

    Theme Review Admin

    please show us the site 🙂

    The site is not live yet.

    I just gave someone else the admin login to see if it works on their computer and it did?

    Why would the custom header image work on another computer and not mine????

    Emil Uzelac

    @emiluzelac

    Theme Review Admin

    No idea without looking at the site directly. If I can see the URL than I could tell you more.

    http://www.mollymesnick.com

    Thanks for taking the time to help me 🙂

    Emil Uzelac

    @emiluzelac

    Theme Review Admin

    no big deal, but I can’t see the theme because you have under construction mode active 🙁

    Hmmm…ok….well I don’t want to make the site live just yet.

    My theme is Third Style 1.1.1.

    It’s ok if you can’t help. I’ll keep working on it.

    Emil Uzelac

    @emiluzelac

    Theme Review Admin

    I see some issues with this in http://themes.trac.wordpress.org/ticket/812 however it looks resolved, maybe it came back!

    Anyways, in that blank space, can you see if anything is behind? Right click try to save as or…

    Now, the last thing I can try is if you view source and give me the URL in:

    <div id="header" style=" no-repeat top left;">

    image URL that is 🙂

    When I right click on the image, the “save as” option is not available. So I’m guessing that means nothing is behind it.

    Emil Uzelac

    @emiluzelac

    Theme Review Admin

    this image URL is from view source? PC: Right Click > View Source, if this is indeed from <div id=”header” like I mentioned above than there is something behind.

    Sorry…I am technologically stupid 😉

    When I right click on image then “view source” an error message pops up

    “windows cannot access the specified device, path or file. you may not have the appropriate permissions to access the item”

    Emil Uzelac

    @emiluzelac

    Theme Review Admin

    Oh cool we know what the problem is here. Going back to your previous post:

    I just gave someone else the admin login to see if it works on their computer and it did?

    Why would the custom header image work on another computer and not mine????

    The reason why you can’t see it is because a) your internet security is very high and it blocks this b) you have some type of software that blocks this for you. Firewall or something else.

    Do you have any other computer in your house or mobile that you can check? Or are you logged in as Administrator? But even if you’re it could still be the issue.

    But that’s it I am 99.9% positive 🙂

    This makes sense…our other computer is with my husband right now (not in the house).

    Is this a “security” setting that I can change in my control panel?

    Emil Uzelac

    @emiluzelac

    Theme Review Admin

    If you’re admin maybe you can but I am not 100% sure. Can you provide me with your Operating System please and maybe we can get this working.

    Emil Uzelac

    @emiluzelac

    Theme Review Admin

    You don’t happen to have AVG Anti-Virus by any chance?

    I know the Windows Firewall is “on”.

    I also have “Malware protection”

    I’m running on Windows Vista.

    Does this info help?

Viewing 15 replies - 1 through 15 (of 18 total)
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