Support » Theme: Pinnacle » Header Image Not Showing on Mobile device for the Homepage

  • Resolved blondewyn

    (@blondewyn)


    Hello

    I have been working on my site and have uploaded an image for the page header default background. Whilst Everything appears ok, when I am working on the computer and do a visual check utilizing the sample computer/tablet/mobile view, as soon as I look at my website on a physical mobile device, the homepage background is white and no image is loaded. If I go to a second page the background loads, but if I go back to the homepage it is still white. I have tried viewing it on several different mobile devices, all with the same outcome. I have also tried changing the image and the same thing happens. Nothing is loaded on the homepage but the image then shows on About/Contact Us etc.

    Thank you for your help

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    When I view the site on my iphone 6s, the image shows on your home page header.

    Have you tried clearing your cache to see if that makes a difference?

    -Kevin

    Hello

    I have cleared the cache, and it is showing on iphone but it appears the issue is still showing on Samsung Galaxy S8 & S9.

    Thanks
    Bron

    hannah

    (@hannahritner)

    Hi blondewyn,
    Sorry for the delay. I don’t have a Samsung to test this, but I wonder if it’s just a loading issue. Your image is taking quite a long time to load on desktop. Have you tried compressing your images? This post may be helpful: https://www.kadencethemes.com/best-practices-for-images-sizes-and-optimization-in-wordpress/
    Let me know if this is not the issue and I will have the developer test this on a Samsung device.

    Hannah

    Hi Hannah

    Thank you very much!! It is now showing on Samsung devices! Your help is greatly appreciated! I did not realize how massive the image was until i dropped it into the resizer.

    Many Thanks
    Bron

    hannah

    (@hannahritner)

    Glad things are working now!

    Hannah

Viewing 5 replies - 1 through 5 (of 5 total)
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