Support » Fixing WordPress » Header image not showing on iPhone

  • Hello,

    I am currently using the Vastudio theme for my website through WordPress (www.clairebenzdesigns.com). The header image I am using appears perfectly on the desktop and iPad versions of the site, but it appears as just a blank grey screen while viewing it on the iPhone (both six and seven). I have tried all the trouble-shooting steps I could find searching on the internet, but to no avail. I readily admit I am very new to sorting through this process, but I feel like this should be something I should be able to fix with the proper direction.

    Thank you,

    Claire

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    – Mobile compatibility is theme-dependent.

    – Your currently used theme is not in the wordpress.org/themes/ directory:
    https://wordpress.org/themes/search/Vastudio/
    – If that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best.
    – Commercial products are not supported in these forums. As you are their customer; they should not have problem supporting you there.
    – Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    • This reply was modified 6 years, 6 months ago by t-p.
Viewing 1 replies (of 1 total)
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