Title: Header Image Not Always Loading
Last modified: December 21, 2016

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# Header Image Not Always Loading

 *  [coalescewa](https://wordpress.org/support/users/coalescewa/)
 * (@coalescewa)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/)
 * I have decided to try a different header image and since the change, some browsers(
   both desktop and mobile) won’t load the header image. Microsoft Edge won’t load
   it period. Chrome Mobile won’t load it when I click to view different pages. 
   It works fine when I’m customizing but when I go testing it on all these different
   browsers, I’m getting different experiences.
 * I am always so appreciative of your help.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/#post-8575872)
 * Can you show us a page with the issue?
 *  Thread Starter [coalescewa](https://wordpress.org/support/users/coalescewa/)
 * (@coalescewa)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/#post-8577637)
 * What is should look like (this is in Google Chrome in the Customize page): ⌊Example⌉
 * What it looks like in mobile Chrome: ⌊Mobile Error⌉
 * What it looks like in Microsoft Edge: ⌊Edge Error⌉
 * Thank you for looking into this.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/#post-8577684)
 * Thanks, and thanks for posting those images, but we will still need to see a 
   webpage.
 *  Thread Starter [coalescewa](https://wordpress.org/support/users/coalescewa/)
 * (@coalescewa)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/#post-8577728)
 * Are you needing the exact links? It’s every page on plusheventservices.com and
   there’s only four.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/#post-8577804)
 * That’s weird I couldn’t replicate the issue in IE11. Are you sure you’re not 
   in compatibility mode?
 *  Thread Starter [coalescewa](https://wordpress.org/support/users/coalescewa/)
 * (@coalescewa)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/#post-8578191)
 * How would this address the mobile error? This is my most concerning since it’s
   sharing a broken link. I have, yes, since removed the image we were using but
   shouldn’t the new one replaced it? I have cleared the cache several times to 
   make sure it’s not pulling up anything old.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/#post-8579268)
 * I would like to test this again in Chrome mobile, could you recreate the issue?

Viewing 7 replies - 1 through 7 (of 7 total)

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## Tags

 * [header image](https://wordpress.org/support/topic-tag/header-image/)
 * [mobile](https://wordpress.org/support/topic-tag/mobile/)

 * 7 replies
 * 2 participants
 * Last reply from: [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/header-image-not-always-loading/#post-8579268)
 * Status: not resolved