Title: Header Image Disappears
Last modified: August 21, 2016

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# Header Image Disappears

 *  [KPed24](https://wordpress.org/support/users/kped24/)
 * (@kped24)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/header-image-disappears/)
 * Under the Basic Settings & Styles tab I’m trying to set up my email template.
   The only way to get an image in the header is to put the URL address in the line
   and then click off the address bar (the image appears correctly). When I go to“
   save” the image disappears. The URL to the image is still in the address bar,
   but the image is no longer there. Thanks for your help.
 * ### Begin System Info ###
 * ## Please include this information when posting support requests ##
 * Multi-site: No
 * SITE_URL: [http://www.bestdealmerchandise.com](http://www.bestdealmerchandise.com)
   
   HOME_URL: [http://www.bestdealmerchandise.com](http://www.bestdealmerchandise.com)
 * SP Version: 0.9.7.1
    WordPress Version: 3.7.1
 * Platform: Apple
    Browser Name: Safari Browser Version: 7.0.1 User Agent String:
   Mozilla/5.0 (Macintosh; Intel Ma c OS X 10_9_1) AppleWebKit/537.7 3.11 (KHTML,
   like Gecko) Version /7.0.1 Safari/537.73.11
 * Database Tables:
    wp_sendpress_subscribers_event OK wp_sendpress_report_url OK
   wp_sendpress_subscribers_status OK wp_sendpress_subscribers OK wp_sendpress_list_subscribers
   OK wp_sendpress_queue OK
 * Sending Method: SendPress_Sender_Gmail
 * PHP Version: 5.3.27
    MySQL Version: 5.5.34-cll Web Server Info: Apache/2.2.25(
   Unix) mod_ssl/2.2.25 OpenSSL/1.0.0-fips DAV/2 mod_bwlimited/1.4
 * PHP Memory Limit: 256M
    PHP Post Max Size: 8M
 * WP_DEBUG: Disabled
 * WP Table Prefix: Length: 3 Status: Acceptable
 * Show On Front: posts
    Page On Front: #0 Page For Posts: #0
 * Session: Disabled
    Session Name: PHPSESSID Cookie Path: / Save Path: /tmp Use
   Cookies: On Use Only Cookies: On
 * UPLOAD_MAX_FILESIZE: 2MB
    POST_MAX_SIZE: 8MB WordPress Memory Limit: 64MB WP_DEBUG:
   Off DISPLAY ERRORS: On (1) FSOCKOPEN: Your server supports fsockopen.
 * ACTIVE PLUGINS:
 * Better WP Security: 3.5.6
    Categories to Tags Converter Importer: 0.5 Collapsing
   Categories: 2.0.4 Genesis eNews Extended: 1.3.3 Genesis Social Profiles Menu:
   1.2 Gravity Forms: 1.7.11 Logos Showcase: 1.0.1 SendPress: Email Marketing and
   Newsletters: 0.9.7.1 Slider PRO: 3.5.1 Social Profiles Widget: 1.2.1 White Label
   CMS: 1.5.1 WooCommerce: 2.0.18 WooCommerce New Product Badge: 0.2 WooCommerce
   Shipment Tracking: 1.1.12 WooCommerce Stripe Gateway: 1.7.1 WooCommerce UPS Shipping:
   2.0.12 WooThemes Updater: 1.1.3 WordPress SEO: 1.4.21
 * CURRENT THEME:
 * Agency Child Theme: 2.0
 * ### End System Info ###
 * [http://wordpress.org/plugins/sendpress/](http://wordpress.org/plugins/sendpress/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/header-image-disappears/#post-4445181)
 * I have seen this issue a couple times But I am not able to duplicate this in 
   the latest release at least not on my site.
 * Typically, I’m able to solve it by uploading the image the way you normally do
   and selecting it into the option. But after disappears if you go back into the
   upload area and select the image again after it has already been uploaded, it
   should insert that time. Otherwise, upload the image to your media library and
   copy the URL.
 * Let me know if any of these workarounds do the trick for you.
 *  [Oscar Gonzalez](https://wordpress.org/support/users/eldragon87/)
 * (@eldragon87)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/header-image-disappears/#post-4445217)
 * Hello. Sorry for not helping. But do not you interested in exchanging plugins
   and themes?.
 * Interested WooCommerce Shipment Tracking.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Header Image Disappears’ is closed to new replies.

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## Tags

 * [header](https://wordpress.org/support/topic-tag/header/)
 * [image](https://wordpress.org/support/topic-tag/image/)

 * 2 replies
 * 3 participants
 * Last reply from: [Oscar Gonzalez](https://wordpress.org/support/users/eldragon87/)
 * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/header-image-disappears/#post-4445217)
 * Status: not resolved