Support » Plugin: Kadence WooCommerce Email Designer » Header image

  • Any image I upload in header image has a black background. It didn’t use to do this. This background color is not set to black. I tried resetting everything and uploading image and same thing. I’m using a PNG logo image by the way.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter tomster999

    (@tomster999)

    It seems to only work with JPG as it will show with a black background for any PNG.

    hannah

    (@hannahritner)

    Hey,
    What size images are you using? Can you send a screenshot? https://imgbb.com/

    Thanks,
    Hannah

    Thread Starter tomster999

    (@tomster999)

    Hello, I’m using 200 x 80px. It shows up blurry for both PNG and JPG for some reason. PNG still shows black background for no reason.

    hannah

    (@hannahritner)

    I suggest using larger images. More like 600px x 600px. Let me know how that works for you.

    Kindly,
    Hannah

    Thread Starter tomster999

    (@tomster999)

    It seemed to have solved the problem with PNG in some instances with mobile but when I checked mail on desktop it showed again. This seems to only happen with gmail.

    hannah

    (@hannahritner)

    Hey,
    Sorry for the delay! Is all your cache being cleared? Can you send me a screenshot?

    Kindly,
    Hannah

Viewing 6 replies - 1 through 6 (of 6 total)
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