Support » Plugin: Smash Balloon Social Post Feed » header displayed allways regardless of settings

  • Essie

    (@de-webconnectie)


    Hi,

    It seems that no matter what I do, the header keeps being displayed. Even when turned off at the general settings tab. Also, the shortcode [showheader=false] does not respond.

    In url: http://www.alcmenae.nl/fotos/ I want to turn off the header by using shortcode as mentioned above, but no effect.

    I bought the pro version and really hope this can be fixed, or am I doing something wrong?

    thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • I inspected the site you are referring to. The element in your feed that you are referring to is not your header which is why the plugin setting and/or shortcode do not seem to work for you.

    Rather, this element is known as the Like Box/Page Plugin and can be controlled in either the plugin’s general settings or through shortcode as follows:

    To control through the plugin’s general settings go to your WordPress Dashboard – Facebook Feed – Customize – Misc (tabbed page) – scroll down to the Like Box/Page Plugin setting – uncheck the first option “Show Like Box” and then click on “Save Changes”. DONE!

    Should you decide that you do want that element to appear in your feed but prefer it at the bottom of the feed instead of the top where you currently have it then in the very next setting in that same location entitled “Position” just select “Bottom” as the location where you want to show it instead of “top” as you current have it.

    To control this element through shortcode instead of the plugin’s general settings you can add this to the feed’s shortcode [custom-facebook-feed exclude=likebox].

    Your “header” is actually the words “Facebook Feed” at the top of the feed. (see image indicating the two different elements here). Like Box/Page Plugin

    Essie

    (@de-webconnectie)

    Hi David,

    Thank you for your eleborate explanation, I understand what went wrong.

    This Friday I sent a question via the Smash Balloon website, but I think this way it’s faster 🙂 So, I hope you’re willing to answer this question as well. I see the plugin links to only one Facebook page, but can the plugin show all images with a certain hashtag, just like Instagram? If so, would that result in the same displayed images?

    Thanks 🙂

    The plugin is capable of “filtering” a feed either through a feed shortcode or within the plugin’s general settings once the data is retrieved from Facebook. The plugin is capable of applying a filter from the data received and only show the images with a certain hashtag.

    Instagram operates differently than Facebook in the sense that Instagram filters their own database of images by hashtags within their database and then sends the results from that search whereas Facebook instead sends the information from the account requested but does not search or filter any through any other data in their database. Then the plugin searches through the data once it is received and filters through that data to display the results received based upon your filter criteria.

    Essie

    (@de-webconnectie)

    Hi David,

    (I do think something is not going quite right with receiving your emails. In your response you said you did sent a reply, but I honestly have not been able to locate it, also not in my spam box. I have sent you a reply on your second reply (that did arrive) last Thursday, but again have not received an answer.) So, here’s the text of my email:

    ‘Thanks for explaining, however I have a problem with my clients now… They expected by buying this plugin, they would be able to display more images than from only one FB page. Using a hashtag now really has no extra benefit over the free plugin, at least not enough to pay 49 dollars for! This was the only reason for them for purchasing the pro version….

    They (and so did I!) expected to be able to display images from here: https://www.facebook.com/hashtag/alcmenae

    Also, I see no possibility to add more than one FB id, that could have been a workaround.

    How can we solve this?’

    Hey Essie,

    I’m not sure what is happening to the email responses and I apologize for any you have not received but they are being sent to the email address you have listed as indicated in this thread here

    In the questions you pose above when I click on the Facebook link you provide there are two issues you are facing which would apply to both the Free or Pro versions of the plugin.

    You are attempting retrieve data from Facebook by hashtag (which cannot be done through Facebook’s API). Instead you have to first request data from a specific Facebook account and then using the plugin it would filter the data returned from that request by using a built in hashtag or text filter.

    Secondly in the link you provide above the data displayed from the hashtag search is coming from Personal Facebook accounts instead of from posts originating from a Facebook Page or Group accounts.

    Per Facebook rules and privacy policies, any data posted to Facebook which originates from a Personal account will not be allowed to pass through the Facebook API and displayed on a website where the entire world might be able to see it. So, if you see something on a Page or Group account but it is data that is being shared and the original origin of that data is from a Personal account then the API will not allow the data to pass through even though it might appear in a Page or Group account. In the link you provide however the data is coming directly from Personal accounts.

    You can quickly determine the origin of data by looking at the post source. In the link you provided the source (origin) of each of the two images being displayed is from a Personal account. One way to distinguish what type of account was used to post the data is by clicking on the source of the post and viewing the account it came from. The difference between accounts can be quickly determined as…

    Personal Accounts have “Friends”
    Page Accounts have “Likes”
    Group Accounts have “Members”

    The second issue about desiring to display data from more than one Facebook account can be accomplished by identifying the source in the shortcode. For example if you wish to display data from both CBS and NBC you would have two different shortcodes like such…

    [custom-facebook-feed id=cbs] for one feed and [custom-facebook-feed id=nbc] for the second feed. If you wish to combine all individual Facebook accounts that you are retrieving from into one single continuous feed display then it does require the use of the “Multifeed” extension which you can find more information about here.

    Essie

    (@de-webconnectie)

    Hi David,

    Thank you for your speedy reply and elaborate explanation! The access token for the multifeed extension, can this be the same token as I’m currently using for this website? And will the display also remain the same as it is now (that’s how clients wants it) when using the extension? I mean, will the feed be presented as one feed or as multiple separated feeds?

    regards

    The access token will remain the same. The display will remain exactly the same as well with the exception that the different Facebook data sources (accounts) you specify will be presented in the feed instead of just one account. The feed will be presented as one feed and not multiple separated feeds.

    Essie

    (@de-webconnectie)

    Hi David,

    In the screenshot you display on the extension page, I see the possibility to add several FB id’s. But then the question ‘Is this a page, group or profile’? I’m a bit confused by this?

    So can i add all in one feed or not:

    1. FB profiles
    2. FB pages
    3. FB groups

    regards

    Hey Essie,

    Only FB Pages and FB groups all in one feed. Due to Facebook’s own privacy policy on Personal (Profile) accounts they allow no data from a Profile account to appear in any feed.

Viewing 9 replies - 1 through 9 (of 9 total)
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