Support » Theme: Blocksy » Header disappears in Customizer and in Mobile Mode

  • Resolved charledeon

    (@charledeon)


    Hello Sir,
    1.) When I’m in Desktop Mode, I see my Header. But when I enter Customizer, the Header disappears: I don’t see the Header again.

    This means that I don’t see any edits I make to my Header while in the Customizer.

    2.) As I can’t see the Header while in Customizer Mode, I also do not see my Header in Mobile Mode. And since I do not see my Header in Mobile Mode, it means that Mobile users which is 80% of users, cannot navigate my site.

    I don’t know if it’s a bug, or something I did wrong. But what I know is that this problem happened when I updated Blocksy Companion.

    Please Sir, can you help me check it?

    My URL is https://cordialtest.truesauce.com.ng/

    Waiting to hear from you soon.
    Special Regards

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Theme Author creativethemeshq

    (@creativethemeshq)

    Hello @charledeon,
    That’s weird, everything works fine on our side.

    Could you please submit a support ticket here and provide login access to your website so we could investigate this issue more detailed?

    Cheers.

Viewing 1 replies (of 1 total)
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