Title: Header builder missing in customizer Last modified: June 25, 2026 --- # Header builder missing in customizer * [hugoroger](https://wordpress.org/support/users/hugoroger/) * (@hugoroger) * [1 week, 3 days ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/) * There is no Header Builder in my customizer that means I’m not able to customize my header anywhere. The Footer Builder and the Hero Builder are working. I ran an update for the whole site including all plugins and themes (Sydney 2.69) and the latest wordpress version. I am using Sydney with the wordpress block editor. Thank you for helping! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fheader-builder-missing-in-customizer%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * [Rajab Said](https://wordpress.org/support/users/snrjosh/) * (@snrjosh) * [1 week, 2 days ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/#post-18949344) * Hi [@hugoroger](https://wordpress.org/support/users/hugoroger/), * Thanks for contacting us. * Please navigate to **Sydney > Theme Dashboard** and click ‘_Customize_‘ under** Header Options**. It will redirect you to the Customizer > Header area. Here’s a [screencast](https://a.supportally.com/v/4pDsmL) for your reference. * If you don’t see the header options, please share a screenshot of what you see so I can advise further. * Thanks. * Thread Starter [hugoroger](https://wordpress.org/support/users/hugoroger/) * (@hugoroger) * [1 week, 1 day ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/#post-18949667) * Hi Rajab, * thank you for your reply. Enclosed please find the screenshots I did when trying to do it the way in the screencast. It worked before when I changed to the new header builder. * Many thanks and regards * ![](https://i0.wp.com/www.rabensteiner-stollen.de/wp-content/uploads/2026/06/ sydney_screenshot1.jpg?ssl=1) * ![](https://i0.wp.com/www.rabensteiner-stollen.de/wp-content/uploads/2026/06/ sydney_screenshot2.jpg?ssl=1) - This reply was modified 1 week, 1 day ago by [hugoroger](https://wordpress.org/support/users/hugoroger/). * [Rajab Said](https://wordpress.org/support/users/snrjosh/) * (@snrjosh) * [5 days, 12 hours ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/#post-18952454) * Hi [@hugoroger](https://wordpress.org/support/users/hugoroger/), * Thanks for the update. Unfortunately, the screenshots didn’t come through with your reply (looks like they got dropped on edit). Could you try re-uploading them, or paste a direct link if you’re hosting them elsewhere? * Once I can see them, I’ll take a look right away and advise accordingly. * Thread Starter [hugoroger](https://wordpress.org/support/users/hugoroger/) * (@hugoroger) * [4 days, 17 hours ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/#post-18953227) * Yes, something went wrong, sorry! Here they come again! * ![](https://i0.wp.com/www.rabensteiner-stollen.de/sydney_screenshot1.jpg?ssl= 1) * ![](https://i0.wp.com/www.rabensteiner-stollen.de/sydney_screenshot2.jpg?ssl= 1) * [Rajab Said](https://wordpress.org/support/users/snrjosh/) * (@snrjosh) * [2 days, 15 hours ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/#post-18955446) * Hi [@hugoroger](https://wordpress.org/support/users/hugoroger/), * Thanks for the screenshots! Looking at your Customizer, it seems like your site is still using the original (v1) Header, which didn’t have a dedicated Header section in the Customizer. That’s why it’s not showing up. * To get full header customisation options, you’d need to upgrade to either v2 or the new Header & Footer Builder (v3). * If you’d prefer not to do that right now, and the changes you need are minor ( e.g., adjusting colours, font size, padding), we can help you achieve them with some custom CSS under **Appearance > Customize > Additional CSS**. * Could you let us know: 1. What header changes were you actually trying to make? 2. Are you open to upgrading to the new Header & Footer Builder, or would you prefer the CSS route for now? * That’ll help us point you in the right direction! * Thread Starter [hugoroger](https://wordpress.org/support/users/hugoroger/) * (@hugoroger) * [2 days, 13 hours ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/#post-18955521) * Thanks for your reply – I would like to work with the new Header and Footer Builder. I am actually working on a makeover of the referred page so that I need more options for customizing. * Would you be so kind to advice me how to get v2 or v3 for the free version? * Thanks a lot for helping! * Regards * [Rajab Said](https://wordpress.org/support/users/snrjosh/) * (@snrjosh) * [2 days, 12 hours ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/#post-18955565) * Hey @hugoroger, * Thanks for the follow-up. * You can activate the new Header & Footer Builder (v3) by adding the following snippet to your theme’s functions.php file. After saving the file, you can remove the snippet, as it is meant to run only once. * ```wp-block-code // enable new header footer builder$modules = get_option('sydney-modules');$modules['hf-builder'] = true;update_option('sydney-modules', $modules); ``` * You can learn more about this builder in our guide [here](https://docs.athemes.com/article/header-footer-builder-2/). * I hope this helps! Viewing 7 replies - 1 through 7 (of 7 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fheader-builder-missing-in-customizer%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://i0.wp.com/themes.svn.wordpress.org/sydney/2.69/screenshot.png) * Sydney * [Support Threads](https://wordpress.org/support/theme/sydney/) * [Active Topics](https://wordpress.org/support/theme/sydney/active/) * [Unresolved Topics](https://wordpress.org/support/theme/sydney/unresolved/) * [Reviews](https://wordpress.org/support/theme/sydney/reviews/) * 7 replies * 2 participants * Last reply from: [Rajab Said](https://wordpress.org/support/users/snrjosh/) * Last activity: [2 days, 12 hours ago](https://wordpress.org/support/topic/header-builder-missing-in-customizer/#post-18955565) * Status: not resolved