Title: hCaptcha and wpforms compatibility bug
Last modified: May 15, 2023

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# hCaptcha and wpforms compatibility bug

 *  Resolved [cobrains](https://wordpress.org/support/users/cobrains/)
 * (@cobrains)
 * [3 years ago](https://wordpress.org/support/topic/hcaptcha-and-wpforms-compatibility-bug/)
 * Hi!
   I’ve recently faced an issue with hCaptcha.I notice that if I try to go to
   my website’s hompage by clicking on the top left corner logo, a hCaptcha window
   appear. This has happen at first at my customer (logged as Admin) and then in
   private mode, when I tried to replicate the issue.
 * I contacted the wpforms’ support and this is what they told me when they tried
   to fix the issue:
   “I’ve looked into the list of plugins, and I see that you’ve
   embedded the forms in the Popup Builder plugin. When I deactivated the plugin,
   the issue with hCaptcha was not present on the site. I suspect that the Popup
   Builder plugin might be causing some conflict, which is causing the hCaptcha 
   issue when the forms are embedded.”
 * Can you please help me to avoid this issue?
   Thank you very much
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhcaptcha-and-wpforms-compatibility-bug%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [vi-support](https://wordpress.org/support/users/vicrisostomo/)
 * (@vicrisostomo)
 * [3 years ago](https://wordpress.org/support/topic/hcaptcha-and-wpforms-compatibility-bug/#post-16747253)
 * Hello there,
 * We are sorry to hear that you are facing issues.
   Please kindly note that according
   to the WP [Guidelines ](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
   questions regarding the Pro Plugin cannot be discussed publicly.Please contact
   us directly.Here’s the link [https://help.popup-builder.com/en/](https://help.popup-builder.com/en/),
   you will see an option to chat with us or send us an email.

Viewing 1 replies (of 1 total)

The topic ‘hCaptcha and wpforms compatibility bug’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [vi-support](https://wordpress.org/support/users/vicrisostomo/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/hcaptcha-and-wpforms-compatibility-bug/#post-16747253)
 * Status: resolved