Title: Having Problems With WordPress
Last modified: August 30, 2016

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# Having Problems With WordPress

 *  Resolved [obeatty](https://wordpress.org/support/users/obeatty/)
 * (@obeatty)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/having-problems-with-wordpress/)
 * Hello everyone!
 *  I have just recently started to create and build my website through WP. I got
   an Arvixe.com hosting package and used cPanel to download WordPress. During the
   download process I created a WP account. Somehow I started another account with
   wordpress that I didn’t know wasn’t connected with the one I created with cPanel.
   The account I created with cPanel had this domian name for my website: [http://www.pyramidsurf.com/wp](http://www.pyramidsurf.com/wp).
   The other account I had created had this domain: [http://www.pyramidsurf.com](http://www.pyramidsurf.com).
   The problem was that the cPanel aka [http://www.pyramidsurf.com/wp](http://www.pyramidsurf.com/wp)
   website had the SSL/https I had signed up for but it had /wp at the end of my
   domain name. And whenever I entered pyramidsurf.com into my web browser the [http://www.pyramidsurf.com](http://www.pyramidsurf.com)
   website came up, not the one I created with cPanel. So, when I tried to edit 
   the domain name and take away the /wp from the [http://www.pyramidsurf.com/wp](http://www.pyramidsurf.com/wp)
   the account disappeared. I’m not joking, it disappeared into thin air. When I
   tried to use the forgot password it said an account with my email/username didn’t
   exist and when I searched for the wp-admin account url for the cPanel account
   it changed into the other account (www.pyramidsurf.com one). Then the other account
   that I created now had the SSL and everything. However, when I installed and 
   activated a new theme (the Quest theme) (I had already installed a few others),
   everything went blank. Now nothing is coming up at all. My wp-admin account is
   blank and the website is blank. Is there anything I can do to recover it? I’ve
   seen this happen in a few other forums but I also wanted to ask if I could just
   completely restart and redo my wordpres install with still being able to have
   my domain (which is still linked to the other account because I can’t even get
   into it)and SSL. Also, if that account does happen to come online, could I remove
   my domain from it and start over anyway? Thanks, Obeatty

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [obeatty](https://wordpress.org/support/users/obeatty/)
 * (@obeatty)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/having-problems-with-wordpress/#post-6269240)
 * If you need more info/specifications just let me know.
 *  [leejosepho](https://wordpress.org/support/users/leejosepho/)
 * (@leejosepho)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/having-problems-with-wordpress/#post-6269258)
 * What you have are two installations of WordPress, and changing the settings of
   one will not get you to the other. So what you need to do is to use cPanel to
   delete everything related to the /wp/ sub-domain and sub-folder, and to then 
   get the database for your “root” installation to again recognize your domain 
   URL. If you wish, you could ask the folks at your host to simply reset or “nuke”
   your account to get you back to the beginning.
 *  Thread Starter [obeatty](https://wordpress.org/support/users/obeatty/)
 * (@obeatty)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/having-problems-with-wordpress/#post-6269259)
 * Ok, thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Having Problems With WordPress’ is closed to new replies.

## Tags

 * [account problems](https://wordpress.org/support/topic-tag/account-problems/)
 * [Blank](https://wordpress.org/support/topic-tag/blank/)
 * [Can't access wp-admin](https://wordpress.org/support/topic-tag/cant-access-wp-admin/)
 * [domain problems](https://wordpress.org/support/topic-tag/domain-problems/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [obeatty](https://wordpress.org/support/users/obeatty/)
 * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/having-problems-with-wordpress/#post-6269259)
 * Status: resolved

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