Having issues refunding people via Stripe

  • Resolved nexthitwins

    (@nexthitwins)


    5 years, 1 month ago

    I keep getting this message when I click “refund via Stripe” “An error occurred while attempting to create the refund using the payment gateway API”. I have to refund manually. Is there a fix for this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter nexthitwins

    (@nexthitwins)

    5 years, 1 month ago

    Hello? Any help?

    Mike W

    (@nixiack8)

    5 years, 1 month ago

    Hi @nexthitwins,

    Sorry about the wait on a response for this! For this make sure that your plugin is up to date and your API keys are in place correctly – they should be as you are able to take payments via Stripe, but just to make sure 🙂

    After replacing the API keys and saving it, if you are still running into the same error please post your WooCommerce Status Report, found under WooCommerce > Status here for us to check further.

    I look forward to hearing back from you!

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    5 years ago

    Hey @nexthitwins,

    Since we haven’t heard back in a bit, I’m going to mark this thread as resolved, however, if you need any further assistance, please let us know. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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