Title: Have problems with opening player
Last modified: July 16, 2021

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# Have problems with opening player

 *  [vaskatabaska](https://wordpress.org/support/users/vaskatabaska/)
 * (@vaskatabaska)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/)
 * All of the sudden my plugin has broken and I can’t open any of the playlists.
   It displays a black rectangle instead of the player.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fhave-problems-with-opening-player%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Fotis](https://wordpress.org/support/users/markwaregr/)
 * (@markwaregr)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14667488)
 * Hi there,
    Can you please check for plugin conflicts first like described here
   [https://www.cssigniter.com/kb/checking-for-plugin-conflicts/](https://www.cssigniter.com/kb/checking-for-plugin-conflicts/)
   Does the issue persist?
 *  Thread Starter [vaskatabaska](https://wordpress.org/support/users/vaskatabaska/)
 * (@vaskatabaska)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14668762)
 * I have checked, the conflict poped up without me installing a new plugin. Anyway
   I deactivated and activated all again, and the plugin still doesn’t work from
   the beginning
 *  Plugin Support [Fotis](https://wordpress.org/support/users/markwaregr/)
 * (@markwaregr)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14671334)
 * Hi,
    can you please reactivate AudioIgniter and replace the shortcode you have
   with this
 *     ```
       [ai_playlist id="6326"]
       ```
   
 * Which is the correct one. Then can you send me here so I can check the Audio 
   source and why it is not loading
 *  Thread Starter [vaskatabaska](https://wordpress.org/support/users/vaskatabaska/)
 * (@vaskatabaska)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14671375)
 * Done! I have activated and changed the shortcode, and it is still the same 🙁
 *  Plugin Support [Fotis](https://wordpress.org/support/users/markwaregr/)
 * (@markwaregr)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14671396)
 * Great, can you now disable all other plugins you have active and keep only the
   AudioIgniter?
    Also can you add this
 *     ```
       https://tabaska.ru/wp-content/uploads/2021/07/Little-Writer.mp3
       ```
   
 * as your media for playback like this [https://prnt.sc/1c7hshn](https://prnt.sc/1c7hshn)
 *  Thread Starter [vaskatabaska](https://wordpress.org/support/users/vaskatabaska/)
 * (@vaskatabaska)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14671406)
 * Done
 *  Plugin Support [Fotis](https://wordpress.org/support/users/markwaregr/)
 * (@markwaregr)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14671429)
 * I tested the audio file in a local installation and it works fine.
    Can you please
   test three things please – Switch temporary themes and let me know if the issue
   persist – Make sure you have the Latest AudioIgniter version – Send me a screenshot
   of your Playlist like this [https://prnt.sc/1c7pkpq](https://prnt.sc/1c7pkpq)
 *  Thread Starter [vaskatabaska](https://wordpress.org/support/users/vaskatabaska/)
 * (@vaskatabaska)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14671486)
 * I changed the theme, and the player looks the same.
    I have the latest version
   of AudioIgniter Here is the screenshot [https://prnt.sc/1c7wwql](https://prnt.sc/1c7wwql)
 *  Plugin Support [Fotis](https://wordpress.org/support/users/markwaregr/)
 * (@markwaregr)
 * [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14675204)
 * Sorry about the delay, we’re working to resolve your issue and we think the issue
   comes from a combination of the database collation, your encoding, and something
   about the Ajax request in WordPress that fetches the data, we’re trying to replicate
   your website locally with a Cyrillic database collation and we’ll get back to
   you asap.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Have problems with opening player’ is closed to new replies.

 * ![](https://ps.w.org/audioigniter/assets/icon-256x256.png?rev=3192201)
 * [AudioIgniter Music Player](https://wordpress.org/plugins/audioigniter/)
 * [Support Threads](https://wordpress.org/support/plugin/audioigniter/)
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 * 9 replies
 * 2 participants
 * Last reply from: [Fotis](https://wordpress.org/support/users/markwaregr/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/have-problems-with-opening-player/#post-14675204)
 * Status: not resolved