Thank you for reaching out to us.
I want to apologize for any inconvenience this problem has caused you.
I must ask you for another moment of patience while understanding what the actual cause of it is. It would be better to create a support ticket and mention the thread link/title in a support ticket to investigate it.
With this information, I am sure we will solve your problem in no time.
We are waiting for your details and are happy to help.
2.0.16 was a buggy and bad release. I wasted a lot of time with Cloudways support to then have to reverted back all my websites to 2.0.15. Cloudways should do more testing before released such a bad version.
