• Resolved domvalls

    (@domvallsgmailcom)


    Hi, I activated downtime monitoring a couple days ago and I have received some 3.600 xmlrpc.php hits.

    How often does Jetpack check my site is up? Does it use xmlrpc.php???

    Also, when in Security settings, if I follow “configure your notifications settings” under downtime monitoring switch, it takes me to:

    https://wordpress.com/settings/security/www.en-dependencia.com

    with no options to set, and I get a popup message:

    Something went wrong! Visit site administration page.

    Any help??

    Thanks a lot,
    Domingo

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    Hi Domingo:

    When Jetpack Monitor checks your site, we ping your site’s homepage (via a HTTP HEAD request) every five minutes.

    We tentatively mark your site as down if the HTTP response code is 400 or greater, which indicates either a permissions error or a fatal code error is prohibiting your site from appearing to visitors, or we see more than 3 300-series redirects, suggesting a redirect loop, or if your site fails to respond within 20 seconds.

    Once it is tentatively marked down, we then spin up two separate servers in geographically different locations from a third-party vendor to ensure the problem is not isolated to our network or the location of our primary datacenter.

    If all three checks fail, we mark the site as down and notify you. We’ll continue to check the site and once we have agreement it is back online, we’ll send you the all-clear notice.

    We don’t ping the XML-RPC file, though – so I would ask that you get those logs from your hosting provider showing the hits to XML-RPC and send us an email via our contact form so we can analyze the issue and help with that other error message you’re getting when trying to change those settings. You can contact us here:

    https://jetpack.com/contact-support/

    Since you can’t attach a file to that form, just tell us you have the logs to send us and we’ll let you know how to send them to us. Or, you can upload them to a service like Dropbox and put the link to the log in your message to us.

    Let us know if you have any questions, otherwise we’ll wait to hear from you via our contact form.

    Thanks!

    Thread Starter domvalls

    (@domvallsgmailcom)

    Thanks a lot for your quick answer.

    Here you may find my latest logs:

    https://www.dropbox.com/sh/92a7c3rige4r4xz/AADPpbgRNSfoiW6XCgKCcfoza?dl=0

    Nevertheless the load has decreased, so it shouldn’t have anything to do with JetPack.

    I also would do appreciate if you let me know which are the IP addresses range used for downtime monitoring.

    I have identified 192.0.102.40 in the past, but I would like to discard 194.113.106.124 to make sure it has nothing to do with JetPack.

    Regards,
    Domingo

    Thread Starter domvalls

    (@domvallsgmailcom)

    By the way, I am running JetPack 6.8.1 on WordPress 4.9.8.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer 🚀

    Nevertheless the load has decreased, so it shouldn’t have anything to do with JetPack.

    I wasn’t able to open the logs in the format you uploaded them, but it sounds like you might have had some initial pings when it was first enabled, then things settled down.

    I also would do appreciate if you let me know which are the IP addresses range used for downtime monitoring.

    I have identified 192.0.102.40 in the past, but I would like to discard 194.113.106.124 to make sure it has nothing to do with JetPack.

    Our IP ranges will change over time, but, our current list can be found here:

    https://jetpack.com/support/hosting-faq/#jetpack-whitelist

    I hope that clarifies things!

    Thread Starter domvalls

    (@domvallsgmailcom)

    Great!

    Thanks a lot for the IPs.

    Yes, load has reduced to normal. Anyway, I have renamed the log files to .txt that is their format. They are raw HTTP log files.

    There is also a .xlsx excel file where I imported both of the .txt files.

    Regards,
    Domingo

Viewing 5 replies - 1 through 5 (of 5 total)
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