You’re the one who’s using “inaccurate words”. There is no way to get ahold of anyone. I posted in the support threads. The support threads are the only place to get any help. I am not misleading. If you want help you have to send a message to a forum and hope someone knows how to help. Or maybe you’ll get Yehudah to comment some passive-aggressive nonsense. Also, WP Mail seems to be far better designed than your Post SMTP garbage. If you are not a coder stay away from Post SMTP!
I asked for help by the only means available. If you didn’t see it then that’s on you. There is no way to get help installing Post SMTP and when you say so an angry developer says you didn’t ask for help (I did). BTW, WP mail has over a million users (10x what you do) and for a fee, they set everything up for you.