Support » Theme: Hatch » Hatch crashes

  • Resolved bmaydesign

    (@bmaydesign)


    My website uses the theme Hatch. When I went to activate another theme (Divi) the website crashed. (fatal error). What are some things that might have caused this and can I change them so I can change the theme?

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  • Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    When I went to activate another theme (Divi) the website crashed. (fatal error).

    You’re looking for Divi theme support in the Hatch theme sub-forum…? That’s not appropriate.

    *Drinks coffee*

    For pro or commercial product support please contact the author directly on their site.

    https://www.elegantthemes.com/forum/

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    So sorry. Wasn’t thinking. Thanks for responding.

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