Support » Plugin: Facebook for WooCommerce » Has Potential but No Support or Updates + broken
Has Potential but No Support or Updates + broken
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It worked at first. seemed like it had potential. Then, no updates and NO SUPPORT and has not worked since WP platforms have updated. It’s 100% not functioning.
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Hey @rickaero!
So sorry for the issues you’re encountering here. Our team here at SkyVerge just recently took over development and support for this plugin and are working hard to make sure the plugin works more reliably and more easily going forward!
We’d be happy to help you with your issue. Would you please open up a support request with us here?
https://www.skyverge.com/contact/
When you do so, would you please also include your system status, so we can get a better idea of what might be going on? You can grab it by going to:
WooCommerce > Status and clicking on Get system report.
Thanks so much, Rick. Appreciate it!
Julie 🙂
SkyVergeWow! ok, i’ll plug it back in and see what happens and will report back. thanks
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0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 749 custom_css: 1 customize_changeset: 1 elementor_library: 10 nav_menu_item: 20 ocean_posts_slider: 1 oceanwp_library: 3 page: 17 popupbuilder: 2 post: 22 post_grid: 1 product: 187 product_variation: 337 revision: 777 shop_coupon: 2 shop_order: 3 wpforms: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (27) ### PublishPress Capabilities: by PublishPress – 1.9 Child Theme Configurator: by Lilaea Media – 2.5.2 Elementor: by Elementor.com – 2.9.3 Facebook for WooCommerce: by Facebook – 1.10.0 Insert Headers and Footers: by WPBeginner – 1.4.5 Jetpack by WordPress.com: by Automattic – 8.2.3 Mailchimp for WooCommerce: by Mailchimp – 2.3.3 Ocean Custom Sidebar: by OceanWP – 1.0.5 Ocean Extra: by OceanWP – 1.5.20 Ocean Posts Slider: by OceanWP – 1.0.13 Ocean Product Sharing: by OceanWP – 1.0.8 – Not tested with the active version of WooCommerce Ocean Social Sharing: by OceanWP – 1.0.15 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Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: OceanWP Version: 1.7.4 – 1.7.7 is available Author URL: https://oceanwp.org/about-me/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### Action Scheduler ### Canceled: 1 Oldest: 2020-02-25 17:21:02 -0800 Newest: 2020-02-25 17:21:02 -0800 Complete: 533 Oldest: 2020-02-04 08:11:18 -0800 Newest: 2020-03-02 11:59:58 -0800 Pending: 1 Oldest: 2020-03-04 23:00:00 -0800 Newest: 2020-03-04 23:00:00 -0800I used to be able to Tag products in Facebook and the product would autocomplete as i typed…now, nothing happens. It allows me to initiate a Product Tag but nothing happens when i enter text. Also, no products appear in our Facebook Shop. I can only see them in Commerce Manager via Facebook.
Facebook extension error: Facebook for WooCommerce
Unsupported post request. Object with ID ‘3130746663610781’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-apiHey @rickaero,
Thanks for all the details here. I’d like to make sure one of our engineers can help you out. The best way to do that is to open a support request here:
https://www.skyverge.com/contact/
You can reference this thread in that request and we’ll get that escalated for you promptly.
Thanks so much!
Julie 🙂
SkyVergeno thanks, not interested in an email exchange right now. i’m going to unplug it. best
and by the look of your website, this won’t be free for long and either way will have to leave.
Hey Rick,
Thanks so much for your feedback about the plugin, and sorry for the less than ideal experience you’ve had with it so far! Our team recently released our first set of fixes to the plugin, but we intend to continue with quite a few more 🙂
We do have a number of plugins available for purchase on WooCommerce.com, but this is not intended to be one of them. It’s currently available there as well for free.
If you decide to give the plugin another try, we’ll be more than happy to assist, either through the form Julie linked above, or through the support forum here at WordPress.org.
Do you have any other questions I can help with in the meantime?
Cheers,
Ianhi, we’ve activated this again to see if there’s been any progress. Seems things are still in the works?
All of our Business Settings in admin-settings are GREEN and Instagram Approved and Catalog loaded in facebook. However, no item can be tagged. Only 2 items show in our Facebook Shop and the product catalog DOES NOT load in instagram.
https://bluntclothes.com/wp-content/uploads/2020/06/facebookforwoo1.png
https://bluntclothes.com/wp-content/uploads/2020/06/facebookforwoo2.pngIf i use the product search box in the facebook shop, the results are ALL VARIATIONS from a single tee
https://bluntclothes.com/wp-content/uploads/2020/06/facebookforwoo3.pngHi @rickaero,
Thanks for checking back in! We have many merchants running the plugin without issue at present, though we are still working on improving it even further!
Without looking at your current settings further, I’m afraid it’s not clear to me why your store would not show all products, or why your variations would be displayed as separate Facebook items. The sync should group these within the same item group instead.
It is possible to select some products for syncing, and others to be hidden from the Facebook shop, and this can sometimes not allow those hidden products to be tagged in Instagram, even if we don’t have a direct connection to Instagram within the plugin.
If you’d like us to look into this further, I’d be happy to! The best way to receive support is to raise a topic on the support forums, or to raise a support request via our support form so that we can receive store details in private.
Thanks again for checking back in and giving us another go!
Cheers,
Simon.
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