Support » Plugin: Facebook for WooCommerce » Has Potential but No Support or Updates + broken

  • It worked at first. seemed like it had potential. Then, no updates and NO SUPPORT and has not worked since WP platforms have updated. It’s 100% not functioning.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author SkyVerge

    (@skyverge)

    Hey @rickaero!

    So sorry for the issues you’re encountering here. Our team here at SkyVerge just recently took over development and support for this plugin and are working hard to make sure the plugin works more reliably and more easily going forward!

    We’d be happy to help you with your issue. Would you please open up a support request with us here?

    https://www.skyverge.com/contact/

    When you do so, would you please also include your system status, so we can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > StatusΒ and clicking onΒ Get system report.

    Thanks so much, Rick. Appreciate it!

    Julie πŸ™‚
    SkyVerge

    Wow! ok, i’ll plug it back in and see what happens and will report back. thanks

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://bluntclothes.com
    Site address (URL): https://bluntclothes.com
    WC Version: 3.9.2
    REST API Version: βœ” 1.0.7
    Log Directory Writable: βœ”
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.15
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 3.9.2
    WC Database Prefix: wp_
    Total Database Size: 27.78MB
    Database Data Size: 22.03MB
    Database Index Size: 5.75MB
    wp_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 5.03MB + Index: 0.31MB + Engine InnoDB
    wp_postmeta: Data: 10.36MB + Index: 3.72MB + Engine InnoDB
    wp_posts: Data: 3.33MB + Index: 0.33MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 749
    custom_css: 1
    customize_changeset: 1
    elementor_library: 10
    nav_menu_item: 20
    ocean_posts_slider: 1
    oceanwp_library: 3
    page: 17
    popupbuilder: 2
    post: 22
    post_grid: 1
    product: 187
    product_variation: 337
    revision: 777
    shop_coupon: 2
    shop_order: 3
    wpforms: 3
    
    ### Security ###
    
    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (27) ###
    
    PublishPress Capabilities: by PublishPress – 1.9
    Child Theme Configurator: by Lilaea Media – 2.5.2
    Elementor: by Elementor.com – 2.9.3
    Facebook for WooCommerce: by Facebook – 1.10.0
    Insert Headers and Footers: by WPBeginner – 1.4.5
    Jetpack by WordPress.com: by Automattic – 8.2.3
    Mailchimp for WooCommerce: by Mailchimp – 2.3.3
    Ocean Custom Sidebar: by OceanWP – 1.0.5
    Ocean Extra: by OceanWP – 1.5.20
    Ocean Posts Slider: by OceanWP – 1.0.13
    Ocean Product Sharing: by OceanWP – 1.0.8 – Not tested with the active version of WooCommerce
    Ocean Social Sharing: by OceanWP – 1.0.15
    Ocean Stick Anything: by OceanWP – 1.0.3
    One Click Accessibility: by One Click Accessibility – 2.0.3
    Popup Builder: by Sygnoos – 3.62.1
    Post Grid by PickPlugins: by PickPlugins – 2.0.44
    Printful Integration for WooCommerce: by Printful – 2.1.9
    Sassy Social Share: by Team Heateor – 3.3.8
    Search Exclude: by Roman Pronskiy – 1.2.5
    Rank Math SEO: by Rank Math – 1.0.39.1
    SG Optimizer: by SiteGround – 5.4.4
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.22
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.20
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.2
    WooCommerce Services: by Automattic – 1.22.4
    WooCommerce: by Automattic – 3.9.2 – 3.9.3 is available
    WPForms Lite: by WPForms – 1.5.8.2
    
    ### Inactive Plugins (3) ###
    
    WordPress Importer: by wordpressdotorg – 0.7
    WordPress Starter: by SiteGround – 1.0.3
    WP Super Cache: by Automattic – 1.7.1
    
    ### Settings ###
    
    API Enabled: βœ”
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: OceanWP
    Version: 1.7.4 – 1.7.7 is available
    Author URL: https://oceanwp.org/about-me/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2020-02-25 17:21:02 -0800
    Newest: 2020-02-25 17:21:02 -0800
    
    Complete: 533
    Oldest: 2020-02-04 08:11:18 -0800
    Newest: 2020-03-02 11:59:58 -0800
    
    Pending: 1
    Oldest: 2020-03-04 23:00:00 -0800
    Newest: 2020-03-04 23:00:00 -0800
    
    

    I used to be able to Tag products in Facebook and the product would autocomplete as i typed…now, nothing happens. It allows me to initiate a Product Tag but nothing happens when i enter text. Also, no products appear in our Facebook Shop. I can only see them in Commerce Manager via Facebook.

    Facebook extension error: Facebook for WooCommerce
    Unsupported post request. Object with ID ‘3130746663610781’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

    Plugin Author SkyVerge

    (@skyverge)

    Hey @rickaero,

    Thanks for all the details here. I’d like to make sure one of our engineers can help you out. The best way to do that is to open a support request here:

    https://www.skyverge.com/contact/

    You can reference this thread in that request and we’ll get that escalated for you promptly.

    Thanks so much!

    Julie πŸ™‚
    SkyVerge

    no thanks, not interested in an email exchange right now. i’m going to unplug it. best

    and by the look of your website, this won’t be free for long and either way will have to leave.

    Plugin Author SkyVerge

    (@skyverge)

    Hey Rick,

    Thanks so much for your feedback about the plugin, and sorry for the less than ideal experience you’ve had with it so far! Our team recently released our first set of fixes to the plugin, but we intend to continue with quite a few more πŸ™‚

    We do have a number of plugins available for purchase on WooCommerce.com, but this is not intended to be one of them. It’s currently available there as well for free.

    If you decide to give the plugin another try, we’ll be more than happy to assist, either through the form Julie linked above, or through the support forum here at WordPress.org.

    Do you have any other questions I can help with in the meantime?

    Cheers,
    Ian

    RickAero

    (@rickaero)

    hi, we’ve activated this again to see if there’s been any progress. Seems things are still in the works?

    All of our Business Settings in admin-settings are GREEN and Instagram Approved and Catalog loaded in facebook. However, no item can be tagged. Only 2 items show in our Facebook Shop and the product catalog DOES NOT load in instagram.
    https://bluntclothes.com/wp-content/uploads/2020/06/facebookforwoo1.png
    https://bluntclothes.com/wp-content/uploads/2020/06/facebookforwoo2.png

    If i use the product search box in the facebook shop, the results are ALL VARIATIONS from a single tee
    https://bluntclothes.com/wp-content/uploads/2020/06/facebookforwoo3.png

    Plugin Author SkyVerge

    (@skyverge)

    Hi @rickaero,

    Thanks for checking back in! We have many merchants running the plugin without issue at present, though we are still working on improving it even further!

    Without looking at your current settings further, I’m afraid it’s not clear to me why your store would not show all products, or why your variations would be displayed as separate Facebook items. The sync should group these within the same item group instead.

    It is possible to select some products for syncing, and others to be hidden from the Facebook shop, and this can sometimes not allow those hidden products to be tagged in Instagram, even if we don’t have a direct connection to Instagram within the plugin.

    If you’d like us to look into this further, I’d be happy to! The best way to receive support is to raise a topic on the support forums, or to raise a support request via our support form so that we can receive store details in private.

    Thanks again for checking back in and giving us another go!

    Cheers,

    Simon.

Viewing 11 replies - 1 through 11 (of 11 total)
  • You must be logged in to reply to this review.