Support » Plugin: WooCommerce » has been removed from your cart as it is no longer available

  • Resolved pedroemilio214

    (@pedroemilio214)


    Some users who try to buy on my page with woocommerce receive the following error: has been removed from your cart as it is no longer available

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Some users who try to buy on my page with woocommerce receive the following error: has been removed from your cart as it is no longer available

    For further investigation, could you please get back to us with:

    1. System Status Report

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    2. Link to the product that customers have trouble purchasing
    3. Exact steps to replicate this behavior.

    Thank you for working with us on this.

    Thread Starter pedroemilio214

    (@pedroemilio214)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://lauramakeuplabs.com
    Site address (URL): https://lauramakeuplabs.com
    WC Version: 4.0.1
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.14
    Action Scheduler Version: ✔ 3.1.4
    WC Admin Version: ✔ 1.0.3
    Log Directory Writable: ✔
    WP Version: 5.4
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.11
    PHP Post Max Size: 1.010 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.67.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.18
    Max Upload Size: 1.010 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.0.1
    WC Database Prefix: wp_
    Tamaño total de la base de datos: 226.83MB
    Tamaño de los datos de la base de datos: 137.90MB
    Tamaño del índice de la base de datos: 88.93MB
    wp_woocommerce_sessions: Datos: 1.52MB + Índice: 0.05MB + Motor InnoDB
    wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_woocommerce_order_items: Datos: 1.52MB + Índice: 0.22MB + Motor InnoDB
    wp_woocommerce_order_itemmeta: Datos: 4.52MB + Índice: 6.03MB + Motor InnoDB
    wp_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_actions: Datos: 1.02MB + Índice: 0.47MB + Motor InnoDB
    wp_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_logs: Datos: 1.09MB + Índice: 0.20MB + Motor InnoDB
    wp_commentmeta: Datos: 0.11MB + Índice: 0.13MB + Motor InnoDB
    wp_comments: Datos: 4.52MB + Índice: 3.27MB + Motor InnoDB
    wp_duplicator_packages: Datos: 0.03MB + Índice: 0.02MB + Motor InnoDB
    wp_failed_jobs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_icl_cms_nav_cache: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_icl_content_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_icl_core_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_icl_flags: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_icl_languages: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_icl_languages_translations: Datos: 0.19MB + Índice: 0.11MB + Motor InnoDB
    wp_icl_locale_map: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_icl_message_status: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_icl_mo_files_domains: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_icl_node: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_icl_reminders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_icl_string_packages: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_icl_string_pages: Datos: 2.52MB + Índice: 1.52MB + Motor InnoDB
    wp_icl_string_positions: Datos: 0.16MB + Índice: 0.05MB + Motor InnoDB
    wp_icl_string_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_icl_string_translations: Datos: 4.52MB + Índice: 1.52MB + Motor InnoDB
    wp_icl_string_urls: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_icl_strings: Datos: 9.52MB + Índice: 13.06MB + Motor InnoDB
    wp_icl_translate: Datos: 1.52MB + Índice: 0.05MB + Motor InnoDB
    wp_icl_translate_job: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_icl_translation_batches: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_icl_translation_status: Datos: 0.34MB + Índice: 0.02MB + Motor InnoDB
    wp_icl_translations: Datos: 0.08MB + Índice: 0.19MB + Motor InnoDB
    wp_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_mailchimp_carts: Datos: 0.16MB + Índice: 0.00MB + Motor InnoDB
    wp_mailchimp_jobs: Datos: 0.19MB + Índice: 0.00MB + Motor InnoDB
    wp_ms_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nextend2_image_storage: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_nextend2_section_storage: Datos: 0.03MB + Índice: 0.03MB + Motor InnoDB
    wp_nextend2_smartslider3_generators: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nextend2_smartslider3_sliders: Datos: 0.03MB + Índice: 0.00MB + Motor InnoDB
    wp_nextend2_smartslider3_sliders_xref: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nextend2_smartslider3_slides: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    wp_options: Datos: 16.14MB + Índice: 2.11MB + Motor InnoDB
    wp_pc_user_meta: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    wp_pc_users: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
    wp_postmeta: Datos: 54.59MB + Índice: 43.13MB + Motor InnoDB
    wp_posts: Datos: 26.55MB + Índice: 9.06MB + Motor InnoDB
    wp_pum_subscribers: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_queue: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_css: Datos: 0.13MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_css_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_layer_animations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_navigations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_navigations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_sliders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_sliders_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_slides: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_slides_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_static_slides: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_revslider_static_slides_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_smush_dir_images: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_term_relationships: Datos: 0.45MB + Índice: 0.27MB + Motor InnoDB
    wp_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_usermeta: Datos: 4.52MB + Índice: 6.03MB + Motor InnoDB
    wp_users: Datos: 0.22MB + Índice: 0.23MB + Motor InnoDB
    wp_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_customer_lookup: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_order_product_lookup: Datos: 0.06MB + Índice: 0.06MB + Motor InnoDB
    wp_wc_order_stats: Datos: 0.05MB + Índice: 0.05MB + Motor InnoDB
    wp_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    wp_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wcpdf_invoice_number: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_yikes_easy_mc_forms: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_yoast_seo_links: Datos: 0.08MB + Índice: 0.02MB + Motor InnoDB
    wp_yoast_seo_meta: Datos: 0.16MB + Índice: 0.00MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 455
    custom_css: 3
    customize_changeset: 14
    flamingo_contact: 8137
    flamingo_inbound: 9341
    home_slider: 1
    jetpack_migration: 2
    logoshowcase: 10
    ml-slide: 7
    ml-slider: 1
    nav_menu_item: 17
    nectar_slider: 10
    page: 29
    popup: 4
    popup_theme: 13
    post: 28
    product: 82
    product_variation: 47
    revision: 501
    shop_coupon: 2
    shop_order: 4857
    shop_order_refund: 40
    smartlogo: 1
    wpcf7_contact_form: 6
    wpcf7s: 24277
    wpforms: 1
    yith-wcbm-badge: 7
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (52) ###
    
    IP2Location Redirection: por IP2Location – 1.16.4
    ManageWP - Worker: por GoDaddy – 4.9.6
    WPML Multilingual CMS: por OnTheGoSystems – 4.2.6
    Advanced Custom Fields Multilingual: por OnTheGoSystems – 1.3
    Akismet Anti-Spam: por Automattic – 4.1.4
    Check Email: por Chris Taylor – 0.5.7
    Code Snippets: por Code Snippets Pro – 2.14.0
    Contact Form 7: por Takayuki Miyoshi – 5.1.7
    Envíos desde el formulario de contacto: por Jason Green – 1.6.4
    Cookie Notice: por dFactory – 1.2.51
    VVAme chat: por Creame – 3.2.2
    Diagnostic Glance: por Laughter On Water – 1.0
    Duplicar página: por mndpsingh287 – 4.2
    Duplicator: por Snap Creek – 1.3.28
    Flamingo: por Takayuki Miyoshi – 2.1.1
    Jetpack by WordPress.com: por Automattic – 8.3
    Salient WPBakery Page Builder: por Michael M - WPBakery.com | Modified by ThemeNectar – 6.1
    Mailchimp for WooCommerce: por Mailchimp – 2.3.6
    Product Country Restrictions: por Bizilica – 0.4.3 – No probado con la versión activa de WooCommerce
    Product Visibility by Country for WooCommerce: por WP Wham – 1.4.1
    reSmush.it Image Optimizer: por reSmush.it – 0.3.2
    Slider Revolution: por ThemePunch – 6.2.1
    SVG Segura: por Daryll Doyle – 1.9.8
    Salient Core: por ThemeNectar – 1.4
    Salient Demo Importer: por ThemeNectar – 1.1
    Salient Home Slider: por ThemeNectar – 1.1
    Salient Nectar Slider: por ThemeNectar – 1.4
    Salient Portfolio: por ThemeNectar – 1.4
    Salient Shortcodes: por ThemeNectar – 1.3
    Salient Social: por ThemeNectar – 1.1
    Salient Widgets: por ThemeNectar – 1.1
    Advanced Order Export For WooCommerce: por AlgolPlus – 3.1.3
    WooCommerce Admin: por WooCommerce – 1.0.3
    WooCommerce Conditional Shipping and Payments: por SomewhereWarm – 1.4.2 – 1.7.5 está disponible – No probado con la versión activa de WooCommerce
    WooCommerce PayPal Checkout Gateway: por WooCommerce – 1.6.20 – No probado con la versión activa de WooCommerce
    WooCommerce HTML5 Video: por Webilop – 1.7.10 – No probado con la versión activa de WooCommerce
    WooCommerce Multilingual: por OnTheGoSystems – 4.8.0
    WooCommerce PayU Latam Payment Gateway: por PayU Latam – 2.0 – No probado con la versión activa de WooCommerce
    WooCommerce Price Based on Country (Basic): por Oscar Gare – 1.8.25
    WooCommerce Services: por Automattic – 1.22.5
    WooCommerce USPS Shipping: por WooCommerce – 4.4.40
    WooCommerce: por Automattic – 4.0.1
    Yoast SEO: por Equipo Yoast – 13.4.1
    WP Mail SMTP: por WPForms – 1.9.0
    WP phpMyAdmin: por Puvox.software – 3.02
    WPML CMS Nav: por OnTheGoSystems – 1.5.2
    WPML String Translation: por OnTheGoSystems – 2.10.4
    WPML Translation Management: por OnTheGoSystems – 2.8.5
    Easy Forms for Mailchimp: por YIKES
    Inc. – 6.6.4
    
    YITH WooCommerce Ajax Product Filter: por YITH – 3.9.0
    YITH WooCommerce Badge Management: por YITH – 1.4.0
    YITH WooCommerce Featured Video: por YITH – 1.2.10
    
    ### Inactive Plugins (2) ###
    
    WooCommerce Stripe Gateway: por WooCommerce – 4.3.2 – No probado con la versión activa de WooCommerce
    WP Fastest Cache: por Emre Vona – 0.9.0.4
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: por ManageWP –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Base de la tienda: #3073 - /tienda/
    Carrito: #3074 - /carrito/
    Finalizar compra: #3075 - /finalizar-compra/
    Mi cuenta: #3076 - /mi-cuenta/
    Términos y condiciones: #3 - /politica-de-privacidad/
    
    ### Theme ###
    
    Name: Salient
    Version: 11.0.4
    Author URL: https://themeforest.net/user/themenectar
    Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: salient_2/woocommerce/checkout/form-checkout.php
    salient_2/woocommerce/checkout/review-order.php
    salient_2/woocommerce/checkout/terms.php
    salient_2/woocommerce/content-product.php
    salient_2/woocommerce/content-single-product.php
    salient_2/woocommerce/loop/add-to-cart.php
    salient_2/woocommerce/loop/loop-start.php
    salient_2/woocommerce/myaccount/form-login.php
    salient_2/woocommerce/single-product/product-image.php
    salient_2/woocommerce/single-product/tabs/description.php
    salient_2/woocommerce/single-product/tabs/tabs.php
    
    ### Geolocation debug info ###
    
    Default customer location: geolocation
    MaxMind GeoIP database: ✔
    MaxMind GeoIP license: ❌ Geolocation has not been configured. You must enter a valid license key on the MaxMind integration settings page.
    HTTP_CF_IPCOUNTRY: ❌
    GEOIP_COUNTRY_CODE: ❌
    HTTP_X_COUNTRY_CODE: ❌
    HTTP_X_REAL_IP: ❌
    HTTP_X_FORWARDED_FOR: ❌
    REMOTE_ADDR: 181.61.209.26
    Real external IP: 181.61.209.26
    WCPBC_USE_REMOTE_ADDR: –
    Geolocation Test: ✔
    
    ### PBC Settings ###
    
    Version: 1.8.25
    Base location: US:CA
    Base currency: USD
    Price Based On: billing
    Shipping: –
    Test mode: –
    Test country: –
    Load products price in background: –
    Prices entered with tax: –
    Calculate tax based on: shipping
    Display prices in the shop: excl
    
    ### Zone Pricing Colombia ###
    
    zone_id: colombia
    name: Colombia
    countries: CO
    currency: COP
    exchange_rate: 3300
    disable_tax_adjustment: no
    
    ### Zone Pricing Estados Unidos ###
    
    zone_id: estados-unidos
    name: Estados Unidos
    countries: US
    currency: USD
    exchange_rate: 1
    disable_tax_adjustment: no
    
    ### Action Scheduler ###
    
    Cancelada: 4
    Oldest: 2020-03-20 18:20:49 -0500
    Newest: 2020-04-06 11:37:57 -0500
    
    Completo: 1.293
    Oldest: 2020-03-08 10:07:32 -0500
    Newest: 2020-04-07 12:53:01 -0500
    
    
    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Thank you for the System Status Report. I tried to replicate the behavior you’re seeing, but I see no products set up on store:

    store products
    Link to image: https://d.pr/i/BBl9tJ

    For further investigation, please also get back to us with the additional details that were requested previously:

    2. Link to the product that customers have trouble purchasing
    3. Exact steps to replicate this behavior.

    Taking a look at the System Status Report though, I did notice that the theme overrides a couple of templates. Along with the above details:

    1. Could you temporarily switch to Storefront theme and check if you’re able to replicate the same behavior with that theme enabled?
    2. You might want to set up a staging site for testing if this cannot be done on the live site. This plugin lets you set up Staging sites (ensuring the live site stays intact during the testing process) : https://wordpress.org/plugins/wp-staging/

    Thank you for working with us on this.

    Thread Starter pedroemilio214

    (@pedroemilio214)

    Hello Thank you very much for the reply.
    The products are enabled for certain countries, Colombia, the USA and Canada, and in the country where the problem occurs the most is in Colombia. If you have an IP from another country other than this I would not show you any product since we cannot send to other countries by the moment.

    Plugin Support Aashik P – a11n

    (@aashik)

    If you have an IP from another country other than this I would not show you any product since we cannot send to other countries by the moment.

    I’m not from one of those countries, so I could not see any products at all. That said, this is not a built-in feature that comes with WooCommerce (hiding products by country).

    If your customers still have trouble with the initially reported error, please try deactivating the plugin Product Visibility by Country for WooCommerce: por WP Wham – 1.4.1 to see if that fixes the issue.

    If not, it is likely that the conflict is with your theme or with another plugin.
     
    The best way to determine this is to:
     

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    You might want to set up a staging site for testing if this cannot be done on the live site. This plugin lets you set up Staging sites (ensuring the live site stays intact during the testing process) : https://wordpress.org/plugins/wp-staging/

    Let us know how the testing goes.

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘has been removed from your cart as it is no longer available’ is closed to new replies.