Support » Plugin: WooCommerce » …has been removed from your basket because it has since been modified.

  • Resolved Warren

    (@rabbitwordpress)


    Hi There,

    Banners now appear on the home page when returning to the site stating:

    …has been removed from your basket because it has since been modified. You can add it back to your basket here.

    Its putting customers off and is annoying my client!

    How can I turn this off please?

    Thanks
    Warren

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Igor H woo-hc

    (@ihereira)

    Hi Warren,

    To check this much better, please provide the following:

    * Please let us know any steps made to reproduce the issue.

    * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Thanks.

    Thread Starter Warren

    (@rabbitwordpress)

    Hi Igor,

    Thanks for getting back to me!

    Here is the report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://threewrensgin.com
    Site address (URL): https://threewrensgin.com
    WC Version: 6.1.1
    REST API Version: ✔ 6.1.1
    WC Blocks Version: ✔ 6.5.2
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.0.3
    Log Directory Writable: ✔
    WP Version: 5.9
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.27
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.36-log-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.1.1
    WC Database Prefix: wp_
    Total Database Size: 609.21MB
    Database Data Size: 500.16MB
    Database Index Size: 109.05MB
    wp_woocommerce_sessions: Data: 2.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 13.52MB + Index: 10.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 2.02MB + Index: 5.44MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 3.02MB + Index: 3.03MB + Engine InnoDB
    wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aepc_logs: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    wp_cfs_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cfs_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.36MB + Index: 0.34MB + Engine InnoDB
    wp_comments: Data: 7.52MB + Index: 9.09MB + Engine InnoDB
    wp_db7_forms: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_entry: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
    wp_gf_entry_meta: Data: 0.19MB + Index: 0.23MB + Engine InnoDB
    wp_gf_entry_notes: Data: 0.16MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_litespeed_avatar: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    wp_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_img_optm: Data: 0.41MB + Index: 0.20MB + Engine InnoDB
    wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 96.64MB + Index: 0.00MB + Engine InnoDB
    wp_mywebtonetqtest: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_nextend2_section_storage: Data: 0.02MB + Index: 0.22MB + Engine InnoDB
    wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nextend2_smartslider3_sliders: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_nextend2_smartslider3_slides: Data: 0.09MB + Index: 0.19MB + Engine InnoDB
    wp_options: Data: 6.30MB + Index: 1.09MB + Engine InnoDB
    wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_postmeta: Data: 73.61MB + Index: 63.14MB + Engine InnoDB
    wp_posts: Data: 12.36MB + Index: 3.67MB + Engine InnoDB
    wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 5.50MB + Index: 6.73MB + Engine InnoDB
    wp_users: Data: 0.20MB + Index: 0.25MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
    wp_wc_order_stats: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wdr_order_item_discounts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 1.28MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.19MB + Index: 0.05MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.52MB + Index: 0.20MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpml_mails: Data: 250.52MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 2
    acf-field-group: 1
    attachment: 409
    cfs: 1
    custom_css: 1
    customize_changeset: 22
    eventbrite_events: 1
    iee_import_history: 1
    nav_menu_item: 50
    oembed_cache: 3
    page: 24
    post: 3
    product: 49
    product_variation: 327
    revision: 264
    shop_coupon: 33
    shop_order: 15758
    shop_order_refund: 1
    sp_wp_carousel: 1
    wafs: 2
    wcpa_pt_forms: 3
    wp_igsp_gallery: 1
    wpcf7_contact_form: 3
    wpcf7r_action: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (45) ###
    
    Gravity Forms: by Gravity Forms – 2.5.16
    Advanced Custom Fields: by Delicious Brains – 5.11.4
    Classic Editor: by WordPress Contributors – 1.6.2
    Classic Widgets: by WordPress Contributors – 0.3
    Contact Form CFDB7: by Arshid – 1.2.6.3
    Custom Field Suite: by Matt Gibbs – 2.6.1
    DHL for WooCommerce: by DHL – 2.8.1
    Age Verification: by Devio Digital – 2.6
    Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: by Tatvic – 4.6.1
    PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.6.7
    Lightbox for Gallery & Image Block: by Johannes Kinast  – 1.10.1
    Collapse-O-Matic: by twinpictures
    baden03 – 1.8.2
    
    Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.12
    Klaviyo: by Klaviyo
    Inc. – 2.5.5
    
    LiteSpeed Cache: by LiteSpeed Technologies – 4.4.7
    Mailchimp for WooCommerce: by Mailchimp – 2.5.4
    Meta slider and carousel with lightbox: by WP OnlineSupport
    Essential Plugin – 1.5.5
    
    PixelYourSite: by PixelYourSite – 8.2.15
    PW WooCommerce Gift Cards: by Pimwick
    LLC – 1.199
    
    Redirection: by John Godley – 5.2.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Safe SVG: by Daryll Doyle – 1.9.9
    Page Builder by SiteOrigin: by SiteOrigin – 2.16.1
    Smart Slider 3: by Nextend – 3.5.1.3
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.29.1
    WooCommerce Custom Product Addons (Free): by Acowebs – 2.5.8
    Woo Discount Rules: by Flycart – 2.3.12
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
    Premmerce Permalink Manager for WooCommerce: by premmerce – 2.3.4
    Preview E-mails for WooCommerce: by Digamber Pradhan – 2.0.1
    Product Feed PRO for WooCommerce: by AdTribes.io – 11.2.2
    WooCommerce Advanced Free Delivery: by Jeroen Sormani – 1.1.4
    Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.1.8
    WooCommerce Stripe Gateway: by WooCommerce – 6.1.0
    WooCommerce PayPal Payments: by WooCommerce – 1.6.5
    WooCommerce Product Variations Swatches Premium: by VillaTheme – 1.0.5
    WooCommerce: by Automattic – 6.1.1
    Wordfence Login Security: by Wordfence – 1.0.9
    Wordfence Security: by Wordfence – 7.5.7
    Yoast SEO: by Team Yoast – 18.0
    WP Mail SMTP: by WPForms – 3.2.1
    WP Rollback: by Impress.org – 1.7.1
    Redirection for Contact Form 7: by Qube One – 2.4.0
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.3
    
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.7
    
    ### Inactive Plugins (1) ###
    
    Prevent Browser Caching: by Kostya Tereshchuk – 2.3.2
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: box_product (box_product)
    external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Basket: #8 - /basket/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Threewrensgin
    Version: 2.5.0
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: threewrensgin/woocommerce/cart/cross-sells.php
    threewrensgin/woocommerce/single-product/add-to-cart/simple.php
    threewrensgin/woocommerce/single-product/add-to-cart/variable.php
    threewrensgin/woocommerce/single-product/product-image.php
    threewrensgin/woocommerce/single-product/up-sells.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: GB
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2022-01-21 21:46:27 +0000
    Newest: 2022-01-21 21:46:27 +0000
    
    Complete: 4,057
    Oldest: 2022-01-04 12:26:33 +0000
    Newest: 2022-02-04 11:41:48 +0000
    
    Failed: 17
    Oldest: –
    Newest: –
    
    ### Status report information ###
    
    Generated at: 2022-02-04 12:04:03 +00:00
    

    I have removed the banners using this Additional CSS like this:

    #page .woocommerce-info {display:none;}

    This seems to have done the trick.

    Many thanks
    Warren

    Plugin Support Juan G. woo-hc

    (@judagutor)

    Hi Warren!

    We are glad you found a solution, but I think it could be temporary.

    Why? Because I think this issue could be due to a conflict with your theme or another plugin.

    Have you already tried to perform a conflict test? If not, it will help to determine what could be happening. You can do this test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and repeating the action that is causing the problem. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    Thread Starter Warren

    (@rabbitwordpress)

    Hi @judagutor,

    Okay I will setup a new staging site and carry out the test as soon as I can.

    Thanks very much for getting back to me!

    Have a great weekend in the meantime.

    Many thanks
    Warren

    Plugin Support Juan G. woo-hc

    (@judagutor)

    You are welcome, Warren!

    Please keep us posted and let us know how it goes for you.

    I hope you have a great weekend too.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘…has been removed from your basket because it has since been modified.’ is closed to new replies.