Support » Plugin: User Registration & User Profile - Profile Builder » Hard to learn, not intuitive, poor documentation

  • Profile Builder has poor documentation. I have been in the IT industry for more than 25 years and have used lots of web site builders so I know what to look for. The documentation is very terse and requires a lot of effort to find answers, but most of the time I cannot find an answer. Seems they mostly want to sell you the PRO version, which I understand, but if one can’t figure out how to get the free version working, why would one want to add additional features in the PRO version?

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  • Plugin Author Cristian Antohe

    (@sareiodata)

    Writing good documentation is always hard. And you are right. We don’t have documentation for the free version only. It’s basically for our Pro version.

    While we understand everyone has a different way of learning new things, most of our users usually ask on the forums or directly on our site when they have trouble finding something or integrating Profile Builder in their project.

    That’s why we try to focus our efforts towards help our users directly. I don’t know if that’s a cause of a pour documentation or simply as to how things are with regards to WordPress users.

    Your feedback as to what you expected from the plugin, what you did and what actually happened is important. Also what is that you could not find in the documentation.

    It’s easy to get frustrated with a plugin. I had my share of frustration through out the years working with various plugins and their documentation and it just sucks. But at the end of they day that didn’t do anything to get me close to solve my problem.

    That is why exact and concrete feedback from our users is sometimes the only way to improve our documentation and plugin. We spend so much time working with and on the plugin, we sometimes forget how hard it must be for other people who don’t have the same experience as we do.

    Please do open a support ticket on the WordPress forums: https://wordpress.org/support/plugin/profile-builder/ or directly on our site: https://www.cozmoslabs.com/support/

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