Support » Plugin: WP Live Chat Support » Hard to close chat

  • Resolved mcatselfprep

    (@mcatselfprep)


    When a chat box pops up, there is no visible button to close the chat window. I think this is frustrating for users because now there is this chat window in the way that they don’t know how to close. Is there anyway to put a exit button on the chat window? Thank you in advance for your help!

    https://imgur.com/HEj27x3

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi @mcatselfprep,

    Thank you so much for your time, and for getting in touch.

    I visited your site, and opened the chat box, and the ‘X’ icon did appear in the chat bubble on your site.

    May I ask if you are still seeing this issue on your side? If so, are there specific steps which may assist me in reproducing this on my side?

    Thank you Dylan. Are you saying that the “X” appears even before clicking on the little chat bubble symbol in the bottom left corner?
    Here is what I see before clicking the little chat bubble symbol: https://imgur.com/HEj27x3
    Here is what I see after clicking the little chat bubble symbol: https://imgur.com/VUELDQR

    To replicate the error, you’ll want to visit this url: mcatselfprep.com and wait 30 seconds for the entire chat window to pop up. It should look like this if you simply wait without clicking on anything: https://imgur.com/HEj27x3

    Plugin Author DylanAuty

    (@dylanauty)

    Hi @mcatselfprep,

    Thank you so much for your time on this one.

    I visited the site and noticed that you are using a trigger to open this hovercard.

    We do believe this is a bug in the system, however the trigger system is a Pro feature.

    These forums are reserved for support directly related to the basic version of the system, and we are not allowed to offer premium support on these channels due to a WordPress.org guidelines.

    I will need to ask you to open a new support ticket here: https://wp-livechat.com/contact-us/ – So that I may provide you with a solution.

    (This is being marked as resolved as it does not apply to the basic version)

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.