Support » Plugin: Contact Form to Manage and respond to conversations with customers — Happyforms » Happy forms just this morning sent 9 emails originally submitted in Dec and Jan!

  • Resolved thetechpros

    (@thetechpros)


    My customer received 9 messages that had not previously been sent by the plugin to her – can you tell me how this happened? is it a configuration problem on my end? or and update – this cant happen again I need to know why so I can correct it and with confidence use this plugin.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ignazio Setti

    (@ignaziohappyforms)

    Hey there! 👋

    It’s quite strange — HappyForms sends data as soon as submissions take place, at which point everything depends on the email system active on your WordPress installation.

    From the sounds of it, emails were sent immediately, but remained “blocked” somewhere along the road, most likely on your email server, or the email server of your customer. Out of curiosity, are you running an SMTP plugin, or a 3rd party email service plugin?

    Let us know!

    Thread Starter thetechpros

    (@thetechpros)

    I’m using the plugin on my cpanel server, I have 20 or so accounts using this plugin “as is” (nothing extra installed to help it send mail) so, SMTP by wordpress via cpanels regular email system? is as best as I can answer.

    Notes:

    – Other accounts are sending email forms out – including hers during this time, just not ALL of them (to her, but now I am now sure?, is the plugin or my system holding emails for others??)

    – Can you suggest a way for me to start troubleshooting this? A place for me to look in your plugin configuration or in mine? I am happy to provide you with temporary wp credentials if you are inclined.

    Thread Starter thetechpros

    (@thetechpros)

    Can we make this private?

    Plugin Support Scott Rollo

    (@scotthappyforms)

    Bummer! This sounds tricky, @thetechpros.

    You can absolutely reach out to us privately on support[at]thethemefoundry[dot]com. We’d be happy to sign in to your dashboard and take a look at what’s going on.

    In the meantime, have you reached out to your webhost about this? They typically aren’t that helpful, but it’s worth a shot. They may have some ideas.

    Thanks a bunch!

Viewing 4 replies - 1 through 4 (of 4 total)
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