• Resolved victor2020

    (@victor2020)


    I am using (Happy Forms) for my contact page on my website sonicpulsestudio.com This form works perfect on a desktop computer but not on mobile devices it greys out and the form is not sent, it used to work fine on desktop and mobile, does anyone know how to solve this as I was content with the form until now. Has anyone else had this problem as I think most of my potential clients would be trying to use this form on mobile devices. Thank you Victor

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hi Victor,

    your contact form worked on Windows-PC and Android-Mobil.

    Greetings Hans

    Anonymous User 18525946

    (@anonymized-18525946)

    Hey there, Victor 👋

    Bummer! Sorry to hear this.

    I just have your forms a whirl on an iPhone and they seem to be working just fine. What mobile are you using? Do you know if this is happening on other mobiles too? What are you seeing?

    Let us know! Thanks.

    • This reply was modified 3 years, 1 month ago by Anonymous User 18525946.
    Thread Starter victor2020

    (@victor2020)

    Hi Both Thank you for your reply’s I am using an an iphone and a friend of mine tried it on an android phone.
    The strange thing is that I tried it this morning and it worked and then I tried it later and it didn’t work again, and my friend tried it on his android and it doesn’t work either.
    It works perfect on a desktop computer.
    When you fill out the form and try to send it the button just goes grey and stays that way when it should go back to black and give you a green message saying message successfully sent.
    I wonder if either or both of you could try to fill out the form and a short message and see if you can send it on mobile.
    The mail will go directly to me and if I receive the mail I will know it works on some mobile devices.
    If not any advice you have would be great.
    As I said up until recently the form worked fine and I am Happy to use this form but it needs to work all the time.
    Again thanks. Victor

    Ignazio Setti

    (@ignaziohappyforms)

    Hey again, @victor2020!

    I just tried from my iPhone simulator (it’s the official one, so it behaves exactly like the real thing), and I can confirm your form submission didn’t go through, and the same happens on desktop for me.

    Poking around, I noticed Happyform’s is failing silently, which points to a security check failing validation. Are you by chance using any cache/optimization plugins? Just to rule out any interference, would you temporarily disable all your plugins except for Happyforms, and see if that makes any difference?

    Let us know how that goes!

    Thread Starter victor2020

    (@victor2020)

    Hi Ignazio.
    I have done as you suggested and disabled the plugins and the plugin that was causing the problems was ElementsKit which I am not even using and I have had a problem with this plugin before.
    I have tested the form today myself on my iphone a friends Android phone and on desktop and it seems to be working fine.
    It would be great if you could run it through your simulator again for mobile and desktop and confirm that it is working for you as well.
    Thank you for your help in hopefully resolving the problem.
    Cheers Victor

    Ignazio Setti

    (@ignaziohappyforms)

    Hey @victor2020!

    Unfortunately, your form still freezes on submission, both on my desktop and on my simulator. Which is quite weird, since all users should see the same results. By chance, are you running any cache module or system on your server?

    Let us know!

    Thread Starter victor2020

    (@victor2020)

    Hi Ignazio.
    This is getting stranger all the time!
    After your message this morning I tested the form and it wasn’t working.
    30 minutes later it was working perfect, I have tested it at least 10 times today on my iphone and it worked every time.
    I tried it again 2 times just before I wrote this message and it worked again.
    Also on desktop for me on my Macbook it works every time since we started trying to solve this problem.
    The only cashe plugin I use on the site is LiteSpeed Cashe which I have on lots of my sites and it works perfect with the forms on those sites however those sites either use wpforms or elementor pro forms but I have been very happy using your form as sonicpulsestudio.com is my own recording studio and I found no need to change the form.
    I also can not test if the cache plugin or another plugin is causing a problem when the form is working!
    Sorry for dragging this problem out but can you test the form again and see if it is working for you.
    Thanks Victor

    Ignazio Setti

    (@ignaziohappyforms)

    No worries at all, @victor2020!

    I’ve just tested again, and it’s working everywhere for me now — both on desktop and mobile. 🙂

    Thread Starter victor2020

    (@victor2020)

    Hi Ignazio.
    I received your test email in my Inbox perfect so it seems that the form is working now.
    The only odd thing is I received a duplicate of your mail in my Junk folder with this message?

    (

      (`This is the mail system at host nl-srv-smtpout2.hostinger.io.
      I’m sorry to have to inform you that your message could not
      be delivered to one or more recipients. It’s attached below.
      For further assistance, please send mail to postmaster.
      If you do so, please include this problem report. You can
      delete your own text from the attached returned message.

      The mail system</em></ul>
      <test@test.com>: host smtp.mailchannels.net[52.24.105.236] said: 550 5.7.1 [RB]
      This recipient email address has been blocked. See
      <em>(data removed)</em>

      (in reply to end of DATA command)`)(

        I dont know why I received this message in my Junk folder as your test email went to my Inbox perfectly and when I have tested the form I receive the message and nothing in my Junk folder?
        However it seems the form is working now on all devices.
        Any idea on what’s going on with the duplicate message in my Junk folder.
        Again thank you for your time and patience with this problem.
        Thanks Victor

    • This reply was modified 3 years, 1 month ago by victor2020.
    • This reply was modified 3 years, 1 month ago by Yui. Reason: some possibly sensitive data removed
    Ignazio Setti

    (@ignaziohappyforms)

    Sounds good, @victor2020! 👏

    I’m not sure about that weird email error, though. By chance, have you configured multiple email addresses in your Edit Form screen Email tab Email me a copy of each submissionEmail address option?

    Let us know!

    Anonymous User 18525946

    (@anonymized-18525946)

    Just following up here, @victor2020. Do you still need a hand?

    Thread Starter victor2020

    (@victor2020)

    Hi Scott and Ignazio.
    Sorry for the late reply.The form always works for me on desktop but on mobile it seems to have a life of it’s own. it works some days and then not on other days.
    I have now deactivated any but the Important plugins for the site which are Astra theme, All-in-One WP Migration, Elementor and Elementor Pro, Rank Math. Really Simple SSL, LiteSpeed Cache, Smush, TranslatePress – Multilingual, WP Mail SMTP & Happyforms (free).

    It is now working again on mobile and as I said always works on desktop so I would have thought that if there was a conflict with a plugin the form would not work on desktop or mobile, I wonder if Ignazio can do his test again to see if it working at your end on mobile and desktop.
    I will test it again over the next few days to see if it stays working and the plugins listed above are all well known plugins and I doubt if it is one of those unless you are aware of a conflict with one of those plugins.
    Thanks again for your patience with trying to resolve this problem.
    PS The weird mail I received in my junk email only happened when Ignazio did the test email, it doesn’t happen on any of the tests I or friends have sent and I don’t know why that happened as the email went to my inbox so the message was sent.
    Have a Great Day and Stay Safe Thanks Victor

    Ignazio Setti

    (@ignaziohappyforms)

    Hey @victor2020!

    Bad news — your form is now not working again for me, both on mobile and desktop.

    Since we’re not really making progress, would you write us at ask(at)happyforms(dot)io? We might be sharing private credentials, and our private support channel is better suited for that. 🙂

    Let us know!

    Anonymous User 18525946

    (@anonymized-18525946)

    I’m going to close up this thread. Let’s keep the conversation going over email.

Viewing 14 replies - 1 through 14 (of 14 total)
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